Company Name:
Lytx, Inc.
Approximate Salary:

Location:
San Diego, California
Country:
United States
Industry:
Law enforcement
Position type:
Unspecified
Experience level:
Education level:

Client Success Manager


Lytx, Inc.

Client Success Manager
940-042

Position Summary:


Serving as the main point of contact for Lytx clients, the Client Success Manager (CSM) is responsible for managing assigned client relationships post-deployment. The CSM will interface with Clients on a daily basis to provide on-going consultation and training to ensure the Lytx Program is successful. This position plays a crucial role in the overall success of the Lytx Program which helps our Client identify, isolate and better understand the causes of risky driving behavior in their fleets.



Key Duties & Responsibilities:


  • Provide day-to-day support to Safety Leaders
  • Build strong relationships resulting in high levels of client engagement with assigned accounts
  • Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
  • Provide on-going program support, consultation and training
  • Help clients with their program strategy, risk management, and change management
  • Ensure high levels of customer satisfaction
  • Deliver onsite and/or web-based trainings and best practice presentations
  • Conduct regular Program Reviews for Clients, including analyzing data, summarizing safety trends and results, and creating a customized action plan for improvement
  • Troubleshoot and resolve issues to improve the Client experience including managing Client data and program performance
  • Partner with Account Team on expansion opportunities and renewal efforts
  • Work to mitigate churn
  • Serve as a point of escalation for Client issues
  • Assist in managing or leading special projects as needed
  • Other duties as assigned


Education, Experience & Qualifications:


  • 2 - 5 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
  • Strong customer focus and problem resolution skills
  • Experience working with all levels of an organization
  • Aptitude for numbers and expert skills with Microsoft Excel
  • Ability to effectively present key performance metrics to executive level clients
  • Great organizational skills for customer and product information
  • Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
  • Flexibility to travel one to three times per quarter
  • Experience with Tableau is a plus
  • Bachelor’s degree, or equivalent years of experience desired


Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.



San Diego, California, United States

Full-Time/Regular

PI100226651