Company Name:
Beacon Health Options
Approximate Salary:

Location:
WOBURN, Massachusetts
Country:
United States
Industry:
Healthcare
Position type:
Unspecified
Experience level:
Education level:

Implementation Operations Manager



Location
MA: Woburn

Job Family
Account Management

Job Brief
The Implementation & Operations Manager independently directs multiple projects or one - strategic client implementation project, which requires considerable resources and high levels of functional integration.

Exempt

General Summary

The Implementation & Operations Manager independently directs multiple projects or one - strategic client implementation project, which requires considerable resources and high levels of functional integration. S/he is responsible for all aspects of the project over the entire lifecycle, establishes leading role of the project manager in driving goal attainment, schedule adherence and issue resolution. Interfaces with all staff levels across the enterprise. Regularly develops reports for senior management. Identifies and escalates issues to the Senior VP level. Models appropriate communication skills at each level of discussion. Ensures adherence to quality standards, reviews project deliverables, identifies and mitigates risks with the team and provides all stakeholders with weekly status updates. Fosters constructive relationships based on clear, mutual expectations with management up to Senior VP level in all stakeholder groups. Documents and reviews contract requirements with all stakeholders. Ensures the proposed program design is incorporated and that the team adheres to all Beacon Health Options standards.

Duties include direct client interface to implement the agreed upon implementation plan; working with the operations staff to ensure that all operational tasks associated with the implementation are met. These include data file exchanges, co-location planning, clinical model development, quality management practices (HEDIS and OP management), BI/Reporting, compliance, systems configuration, complaints/appeals/grievances, claims payment processes, provider contracting, finance, web site, eServices and other interdependencies impacting the implementation.

Duties and Responsibilities
  • Responsible for effective management and operational set-up of small/mid-sized contract implementations including client interface, internal and external communication and coordination among all implementation leads to ensure an effective and successful implementation occurs.
  • Records detailed contract requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables.
  • Sets strategic direction of the implementation, defining the objectives of the project and ensuring a common understanding with the supporting teams leads which are in alignment and consistent with that described in the RFP, proposal and contract. Communicate and ensure a common understanding by setting expectations in accordance with the project plan, in order to align the stakeholders and team members.
  • Develops and executes the tasks as defined in the project plan in order to achieve the project goals. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
  • Assists senior Project Managers and business leaders to drive project vision through effective risk management and manage changes through a defined change management system. Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
  • Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders. Provide appropriate status reports to drive assigned efforts to closure.
  • Identify key project team members by defining roles and responsibilities to create a project organization structure in order to develop the communication plan.


Minimum Entry Level Qualifications

Education:
  • BA/BS required. MS/MBA preferred.
  • Relevant Work Experience:
    • 5 years project management experience for efforts with 10 or more stakeholders.
    • Proven track record of results attainment and demonstrates both competency in managing large complex efforts and ability to "learn and apply" new disciplines quickly.

Knowledge, Skills & Abilities:
  • Technology experience and related management experience in multiple business and technical processes, including client and staff management.
  • Must be highly organized, detail oriented, results oriented, self-starter with excellent oral and written communication skills; ability to develop and coordinate short and long-range planning activities; ability to analyze and document work flows Microsoft Project, PowerPoint, Excel, Access, Word, and Visio software knowledge and experience required.
  • Excellent written, verbal communication and interpersonal skills.


TO APPLY

Click below on "Apply for this Position" to create a profile and apply for the position

Beacon Health Strategies, a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

AAP Reporting Location:

MA - Woburn

ID (Req #):

53283

FTE Status:

Full time

Schedule:

8:30-5:00



PI100442471