Company Name:
Approximate Salary:
Not Specified
Location:
Boston, Massachusetts
Country:
United States
Industry:
Education
Position type:
Full Time
Experience level:
2-4 Years
Education level:
Bachelor's Degree

Academic Assistant

 

Northeastern University

 

Academic Assistant

 

Requisition Number: STFR004202

 

Division/College: Provost

 

Location: Boston Main Campus

 

Full-time/Part-time: Full Time

 

Responsibilities:

 

The Academic Assistant will work within the registration area updating student records across all levels, processing requests from outside offices, while answering daily inquiries via telephone, e-mail, and face to face contact. This position will collaborate with college academic advisors, program coordinators, in relation to leave of absences, registration issues, and student record changes. In addition, the individual in this position will

 

work in partnership with staff from offices such as Student Accounts, Student Financial Services, International Student and Scholar Institute, University Health and Counseling Center, regarding confidential student information to troubleshoot and bring any student issues to resolution. This position will provide support to the Associate Registrar and other Professional/Administrative as needed to complete tasks as needed for record cleanup in preparation for statistics and reporting and coverage for the different levels when necessary.

 

Knowledge of FERPA and Ellucian Banner preferred. This position requires a high level of data accuracy, familiarity with student information systems, good communication skills, and proficiency utilizing different computer programs (including Microsoft Office, Adobe Acrobat, Outlook, Salesforce, etc.) and the ability to be flexible and multi-task during peak processing times.

 

Qualifications:

 

2-4 years experience in a high volume, customer service department, preferably in the Registrar’s or college advising office. Bachelor’s degree preferred. A successful candidate will have excellent data entry and analytical skills, the ability to learn and apply established policies and practices, strong organization abilities, and demonstrate exceptional oral and written communication. Knowledge of FERPA and Ellucian Banner preferred. Familiarity with student information systems, proficiency utilizing different computer programs (including ACD Telephone System, Salesforce, Microsoft Office, Outlook, Adobe Acrobat, etc.) Must be able to work independently and meet established deadlines while handling the day to day work.

 

Additional Information:

 

To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/1128164

 

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.

 

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