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Company Name:
Harvard University
Approximate Salary:

Cambridge, Massachusetts
United States
Information Technology
Position type:
Experience level:
Education level:

Associate Director, Project Management

Harvard University

Associate Director, Project Management
Harvard University Information Technology

Duties & Responsibilities

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Support Services is comprised of the Service Desk, Field Support and Endpoint Systems Management teams-the frontlines of customer service and the face of HUIT to its internal customers. Reporting to the Managing Director of Support Services, the Associate Director, Project Management will lead a small team of project managers who run projects with the highest possible regard for customer experience and impact. Current or recent projects include:

• Application and desktop virtualization pilot

• Migration from LANDesk to SCCM

• User and device domain migrations

• MS Office upgrades

The Associate Director is responsible for liaising to other HUIT teams for project intake and/or assistance with HUIT-wide projects. He or she is a people manager, performing all aspects of staff management. The Associate Director teaches and encourages project management best practices are used across Support Services for small projects that don't require a dedicated manager. This role may also act as a hands-on project manager while participating in communities of practice across Harvard.
The most critical requirement of this role is the ability to ensure the optimal delivery or completion of a project from the perspective of a complex array of customers across the university by strongly collaborating and negotiating with other IT groups to ensure implementation decisions are acceptable and meet the expectations of risk averse customers.

Additional Responsibilities:

Responsible for designing, planning, implementing, managing, and measuring / tracking success for a portfolio of projects often involving multiple information technologies that serve to enable a variety of business strategies and goals.

The successful candidate is a seasoned strategic thinker with deep experience in developing and implementing practical options for and "solving" complex business challenges through IT enablement in a highly disciplined and collaborative manner across multiple stakeholders (i.e., clients and "customers"). The successful candidate is also well versed in current industry leading practices for strategy development, execution, portfolio / program / project management, and change management.

The successful candidate is exceptionally well-organized, action-oriented, an excellent listener, and thoughtful communicator with a record of demonstrated success communicating effectively across all levels of an organization from entry level staff to University executives and in both technical and nontechnical, business languages.

Basic Qualifications

In order to be considered for this position, candidates must meet the following basic qualifications:

• BA or BS required

• Staff management experience

• 7+ years of experience in complex IT project management and change management across large, diverse stakeholder groups (including the development and implementation of new standards and redesigned processes).

• Communication skills (both written and verbal), including specifically the ability to succinctly articulate business impacts, translate technical information into layperson and business terms, concisely 'storyboard' complex problems, solutions, and approaches in a manner appropriate for senior executives

• Solid technical understanding of Microsoft Active Directory, Exchange, Microsoft Office, networking, software management tools

Additional Qualifications
• University or non-profit experience
• Knowledge of Harvard University community and technology
• Experience providing customer service, leading a team that provides customer service or as an operations manager
• MBA/MPA/MPP or degree in an advanced degree field related to business or IT management
• IT strategic project scoping and management skills for both large and small efforts, including, specifically: visioning, goal setting, current state assessments, gap and impact analyses, options /hypotheses development and analyses, high level and detailed design and implementation planning, actual implementation (including proactive schedule management, risk / issue management, and budget /cost management), and integrated performance management and benefits tracking where needed
• Leadership skills, including specifically the ability to lead internal change effectively and sensitively, attract and retain talent, build rapport across teammates and clients / customers, develop / mentor /motivate others, demonstrate and foster genuine and meaningful collaboration, share knowledge effectively, respect others, and live the global values of the University's new IT organization.

Job Function
Information Technology

Sub Unit

USA - MA - Cambridge

Support Services

Time Status

00 - Non Union, Exempt or Temporary

Salary Grade

Pre-Employment Screening
Criminal, Education, Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.