ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Claims Review and Incident Management:
- Review incidents and assess each claim for validity and relevance.
- Report claims promptly, ensuring all pertinent details are captured.
- Communication with Stakeholders:
- Reach out to projects to provide guidance on the claims process.
- Gather any additional information required to expedite the claims process.
- Assist teams in developing proof of loss documents, including Rough Order Magnitude estimates, incurred cost back up, delay narratives, etc.
- Claims Correspondence:
- Send out claim-related communications, including severity letters.
- Analyze coverage and reservation of rights and/or coverage declination letters.
- Manage invoicing and accounting tasks associated with claims processing.
- Claim Tracking and Reporting:
- Manage incident reporting, claim tracking and loss reports from carriers through the RMIS system, Origami
- Create PowerBI dashboards and executive reporting for communication on claim activity.
- Enhance usage of RMIS and assist in data links / transfer between other Greystar applications
- Ensure all incidents and related items such as photos, statements, videos, and other relevant documents are collected and stored. Stay involved in “severe” or “high priority” incidents.
- Escalate high-priority or emergency concerns to appropriate Sr. Director of Claims
- Partner with claims adjusters to facilitate the claims process through to closure.
- Partner with consultants and broker claims advocates
- Manage internal and external communications related to incidents.
- Oversee the administrative aspects associated with all construction litigation.
- The position may require some travel for training, mediation, and/or trials.
BASIC KNOWLEDGE & QUALIFICATIONS:
- Bachelor’s Degree in related fields.
- Minimum 3 years claims handling experience, preferably focusing on construction
- Experience with Builder’s Risk and Casualty coverage, including wrap-up programs preferred
- Familiar with RMIS systems, specifically Origami
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Power Point Word, Excel, and Outlook.
- Flexibility for occasional business travel.
#LI-LD1
#LI-Hybrid
Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.