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Company Name:
Approximate Salary:
Not Specified
See Description For Locations, Multiple Locations
United States
Position type:
Full Time
Experience level:
1-2 Years
Education level:
High School or equivalent

Mortgage Servicing Customer Service Representative


  • Answering telephonic customer inquiries
  • Greet customers in a courteous, friendly, and professional manner using prescribed procedures and scripts
  • Research and resolve inquiries to ensure customer satisfaction
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requests; probe for and confirm understanding of inquiries  
  • As often as possible, meet customer requirements through first contact resolution
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests
  • Effectively transfer misdirected customer requests to an appropriate party
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Make outbound calls to borrowers as needed


  • Requires a minimum of a high school diploma or its equivalent
  • Minimum 1 year of call center experience  
  • College degree preferred

Candidate Profile:

  • Knowledge of basic computer operations
  • Willingness to rotate shifts, if needed
  • Ability to learn quickly
  • Courteous, with strong customer service orientation
    Dependable, attentive to detail
  • Good listening skills
  • Adaptive to change
  • Problem solving skills

Position Locations:

  • Dallas, TX 75006
  • Chicago, IL 60605
  • Tampa FL,33614.

Fay Servicing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected under applicable state or local law. Fay Servicing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, background check, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Fay Servicing expressly prohibits any form of workplace harassment.

To apply for a posted position, an applicant shall submit an updated resume and letter of interest to the Human Resource Department listing job-related skills and accomplishmentsto our web-site


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