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Job Description and RequirementsThe Technical Writer will create, organize, write, and edit operational procedures and technical articles for the Knowledge Management (KM) Program. This position will work directly with the knowledge management team and subject matter experts to compose and standardize deliverables in accordance with CU terminology while maintaining continuity of style with set guidelines. The objective of the KM program is enhancing both the member and employee experience through consistent information that is easily attainable while ensuring compliance with policies, procedures, and regulations. This role introduces Artificial Intelligence (AI) tools to streamline content creation and management.Essential Functions and Responsibilities:<ul><li>Collaborate with subject matter experts (SMEs) to gather accurate and relevant information for documentation.</li><li>Ensure that content aligns with user needs, business goals, and KM methodologies.</li><li>Gather feedback from users to improve knowledge base content quality.</li><li>Review, create, edit, and maintain clear and comprehensive documentation for internal and external audiences for accuracy and adherence to style guidelines.</li><li>Organize and manage content requests or questions in the KM ticketing systems, including version control.</li><li>Provide updates in a timely manner and meet demands as outline in the service-level agreements (SLAs) of the KM program.&nbsp;</li><li>Support cross-functional teams with documentation needs.</li><li>Update and maintain different article types in the knowledge base.</li><li>Ensure consistency, clarity, and simplicity in all documentation.</li><li>Assist in implementing and using AI tools for automated document generation and content suggestions.</li><li>Apply basic knowledge of AI-driven grammar and style-checking tools.</li><li>Participate in training on AI-related documentation tools and technologies.</li><li>Utilize cognitive ability to suggest or identify trends to implement opportunities in alignment with the overall KM organizational goal.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Minimum of 1 year experience as a technical writer (within a Bank or Credit Union preferred)</li><li>Strong analytical and problem-solving skills, ability to break down complex problems quickly</li><li>Highly organized and deadline oriented with demonstrated attention to detail; strong meeting organization and facilitation skills</li><li>Ability to adapt well to change in priorities and/or guidelines</li><li>Ability to work independently in a fast-paced environment and complete projects on time with minimal supervision.</li><li>Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Project) and industry standard project management tools.</li><li>Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and communicate effectively throughout all levels of the organization.</li><li>Desire and ability to work well in a team environment.</li><li>Familiarity with Prompt Engineering as a skill set</li><li>Open to obtaining Artificial Intelligence (AI) certification(s) within 12 to 24 months of entering the role</li></ul>Preferred:<ul><li>Knowledge-Centered Service (KCS) or Knowledge Management (KM) certification is a plus.</li><li>Bachelor's degree in English, Communication, or Journalism</li><li>Certification in Prompt Engineering</li><li>Experience in using AI tools such as ChatGPT, Perplexity, Claude, or Microsoft Copilot to enhance writing and content creation processes</li><li>Knowledge of how AI can be leveraged to create, edit, and maintain high-quality documentation</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Knowledge Management Technical Writer

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Cedar Park branch location starting at $20.00/hour!We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! The Cedar Park branch is located at: 1110 N. Bell Blvd. Cedar Park, TX 78613As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cedar Park Branch Member Service Representative - Full Time with Sign-On Bonus

Fidelity TalentSource is your destination for discovering your next temporary&nbsp;role at Fidelity Investments. We are currently sourcing for an Analyst, Financial Crimes Surveillance to work Hybrid at our&nbsp;Westlake, TX facility. The Role The Financial Crimes-Anti-Money Laundering Surveillance group plays a vital role in helping the firm meet its overall Anti-Money Laundering Compliance obligations. There are thousands of transactions that occur daily across Fidelity’s business. The AML Analyst monitors this activity in an effort to detect and call out suspicious activity. The candidate will analyze and vet alerts generated by proprietary internal algorithms and support AML Compliance for Fidelity.The&nbsp;Expertise&nbsp;and Skills You Bring<ul><li>College degree and/or 4 years of work experience in a relevant field </li><li>2+ years of experience in the financial services industry </li><li>Proven knowledge of financial transactions as well as a firm understanding of trading markets and operations </li><li>Ability to work collaboratively within a team, meet deadlines, and demonstrate outstanding decision-making skills </li><li>FINRA Series 7 &amp; 63 preferred </li><li>Previous AML or compliance background a plus </li></ul>The&nbsp;Team The AML Surveillance team within Fidelity’s Legal Risk and Compliance Group is integral to supporting compliance with overall AML obligations required by the Bank Secrecy Act. The candidate will support this effort by analyzing and vetting alerts generated through proprietary surveillance applications based on activity across all of Fidelity’s operating companies. These alerts may pose substantial regulatory and reputational risk to the firm, and the candidate will exercise sound judgment and demonstrate outstanding decision-making skills to prevent or mitigate risk and escalate potential suspicious activity. In addition to analyzing potential suspicious activity, the analyst will review “high risk” customers and entities based on the Customer Due Diligence (CDD) rule administered by FinCEN (Financial Crimes Enforcement Network). Dynamic Working – Post Pandemic Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is meaningful for our business strategy and our culture. We also value the benefits that working offsite offers associates.&nbsp;Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Analyst, Financial Crimes Surveillance

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul><h4>Qualifications:</h4> (Required) <ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul><h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h4>Information about Fidelity Investments</h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. &nbsp; <h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

<h4>Full Stack Engineer</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work at Fidelity Investments in Boston, MA or Westlake, TX!<h4>The Role</h4>This role works across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth. You will develop new features and infrastructure in support of rapidly emerging business and project requirements and assume leadership of new projects, from conceptualization to deployment. This role is responsible for ensuring application performance, uptime, and scale, and maintain high standards for code quality and application design. You will work with agile development methodologies, adhering to standard processes and pursuing continued learning opportunities.<h4>The Expertise You Have and Skills You Bring</h4><ul><li>Consistent record of independently delivering full stack components and features </li><li>Experience building applications with Java 11, Spring Boot and Angular </li><li>Hands-on experience with developing and deploying AWS services </li><li>Ability to think creatively and thrive in fast-paced, ambiguous environments with high risks and high rewards </li><li>Solid experience in PostgreSQL, Docker, Jenkins Core, Splunk, Datadog </li><li>Participate in all aspects of agile software development, including design, implementation, and deployment </li><li>Architect and provide mentorship on building end-to-end systems optimized for speed and scale </li><li>Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers to build reliable APIs and DBs with scalable infrastructure. </li><li>Collaborate across time zones with onshore and offshore teams. </li></ul><h4>Dynamic Working</h4>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least two weeks, 5 consecutive days, every two weeks. These requirements are subject to change.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Full Stack Engineer (50/50)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.Fidelity's Associate Workforce Management Technology Product Area under Corporate Technology Group is looking for an experienced Systems Analyst with below experience<h4>The Expertise we’re looking for</h4>Bachelor’s degree in Computer Science, Information Systems, or related field preferred.9+ years systems analysis experience; related work in software solutions definition/development is required.Confirmed experience with systems development methodologies and formal documentation processes.Agile/Scrum experience is required.Application/data analysis skills including querying and analyzing data.Experience with Case Management tools like ServiceNow or SalesForce is preferred.Experience working in HR domain is a bonus.<h4>The Skills You Bring</h4>A technical problem solver comfortable working in a sophisticated and fast-paced environment.You are proactive, with a strong desire to learn and contribute to a highly functioning team.You can efficiently multi-task and work towards issue resolution in a timely manner.Strong analytical, facilitation and communication skills including written, verbal, and technology illustrations.Capacity to quickly understand and incorporate new technologies.Capable of articulating a business problem/requirement in technology terms.Outstanding collaborator and consensus builder.Results-oriented problem solver comfortable accepting change.You mentor other team members.Demonstrable understanding of software lifecycle.<h4>The Value You Deliver</h4>Collaborating with business partners, technology leads, and agile teams.Participate in backlog refinement sessions.Translate sophisticated business needs into clear, relevant, requirements.Research and evaluate alternative solutions.Define the scope of problems/issues, in terms of business and/or system requirements and processes.Evaluating design of existing and in-development systems to assess their functionality, dependability, and maintainability.Collaborate with Agile team members to build comprehensive and cohesive solution approaches.Ensure complete acceptance test criteria is provided for all systems requirements.Produce and/or maintain system feature design documentation and user training and materials.<h4>Company Overview</h4>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

ServiceNow Systems Analyst

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Are you ready to embark on an exciting summer internship journey with one of Maine’s most iconic outdoor brands? At L.L.Bean, we’re not just about selling gear; we’re about inspiring and enabling people to enjoy the great outdoors. Whether you’re hiking up a mountain of data, paddling through event planning, or navigating the trails of hiring top talent, you’ll find your place here as a summer intern.&nbsp; Lace up your boots, grab your backpack, and get ready for an unforgettable adventure like no other with L.L.Bean’s Summer Internship Program.As an intern in our Engineering Department, you will be given specific projects to complete throughout the summer within your department and the results of your projects will have a direct impact on our company.&nbsp;&nbsp;Position Purpose: Apply Industrial Engineering methodologies in planning activities for moderately complex equipment and workflow layouts in the Order Fulfillment Center and the Manufacturing Division. May assign duties to non-exempt technicians. Responsibilities: <ul><li>Assist in compiling labor cost data to help manage existing and future operational or production activities.</li><li>Prepare feasibility studies relevant to capital expenditures for components of new processes. Perform basic cost studies and ergonomic analyses to support recommendations. Share data with more senior engineers.</li><li>Assist Intermediate Industrial Engineer in compiling labor and material cost estimates for new equipment.</li><li>May mentor and support non-exempt technicians</li></ul>Analyze methods, layout and workflow of component processes of basic size and moderate complexity to increase efficiency and productivity.<ul><li>Utilize ergonomic analysis to develop safest methods and layout of workspace.</li><li>Determine most effective work methods for components of operations or production and recommend improvements and changes.</li><li>Design workplace layout and assist in determining cost of improvements.</li></ul> Compile and assimilate data related to components of operational or production processes.<ul><li>Determine standard time for each operation using time study analysis of motion patterns.</li><li>Establish standard data for operations or production.</li><li>Maintain current labor standards.</li></ul> Share engineered standards and ergonomic information with employees.<ul><li>Communicate changes in standards to leadership.</li><li>Work with employees upon the implementation of new standards and ergonomic improvements.</li><li>Serve as a resource to supervision in addressing questions and concerns related to standards and ergonomics.</li></ul> Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. Skills and Qualifications: <ul><li>BSIE/BSIT or other engineering </li><li>Some applicable Industrial Engineering experience</li><li>Strength in applying Industrial Engineering practices and methodologies</li><li>Strength in understanding operations decisions and impacts to changes</li><li>Some understanding of financial impacts to business decisions</li><li>Basic project management experience</li><li>Demonstrated effective relationship and team building skills</li><li>Demonstrated success delivering results with focus on process effectiveness</li><li>Proven ability to work collaboratively with diverse groups</li></ul>"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

L.L. Bean

Industrial Engineer Summer Internship

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Are you ready to embark on an exciting summer apprenticeship journey with one of Maine’s most iconic outdoor brands? At L.L.Bean, we’re not just about selling gear; we’re about inspiring and enabling people to enjoy the great outdoors. Whether you’re hiking up a mountain of data, paddling through event planning, or navigating the trails of hiring top talent, you’ll find your place here as a summer apprentice.&nbsp; Lace up your boots, grab your backpack, and get ready for an unforgettable adventure like no other with L.L.Bean’s Summer Apprenticeship Program.&nbsp;Position PurposeAs an apprentice in our Mechanical Maintenance Department, you will carry out a variety of tasks assigned such as mechanical repair and preventive maintenance functions on a variety of vehicles, grounds keeping equipment, sewing equipment, material handling equipment including conveyors, case cutting machines, automated packing equipment, sewing equipment and powered industrial trucks with supervision and guidance.Responsibilities<ul><li>Using a work order system to receive assignments, performs routine repairs and adjustments or planned maintenance on a variety of vehicles, grounds keeping equipment, equipment trailers and material handling equipment. Examples may include oil and filter changes, tire rotation, tire mounting and balancing, brake jobs, troubleshooting emissions codes, vehicle, and equipment PM’s as well as monthly and quarterly vehicle inspections.</li><li>Minor paint touch-ups and applying rust prevention products to the underside of vehicles as needed.</li><li>Work on sewing equipment, material handling equipment including conveyors, case cutting machines, automated packing equipment, sewing equipment and powered industrial trucks may include planned maintenance, routine repairs, audible and visual inspections, troubleshooting and repair as well as assisting with any other Facilities need as required. Examples are cleaning up flooded areas, lifting fire doors, maintaining, cleaning and swapping P.I.T. batteries.</li></ul><ul><li>Examines the equipment to diagnose problems.</li></ul><ul><li>Orders or retrieves appropriate parts and supplies.</li></ul><ul><li>Disassemble equipment to repair or replace broken or worn components.</li></ul><ul><li>Inspects completed repairs.</li></ul><ul><li>Assignments are completed when parts are signed out, the work area has been cleaned, the labor report has been updated and the work orders are completed and closed.</li></ul><ul><li>Provides support to the Garage and Mechanical Maintenance technicians.</li></ul><ul><li>Assures appropriate communications of problems to co-workers and leadership.</li></ul><ul><li>Knows and follows all safety rules and procedures. Reports unsafe acts or conditions to Leadership.</li></ul>Health and Safety RequirementEvery employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.Education Level: High School or GEDSkills and Qualifications<ul><li>Requires a limited working knowledge of vehicles and grounds keeping equipment.</li></ul><ul><li>Basic mechanical aptitude with the ability to apply these skills.</li></ul><ul><li>Ability to complete assigned tasks with limited supervision.</li></ul><ul><li>Ability to work off an assigned work calendar.</li></ul><ul><li>Proficiency with computers and able to learn a CMMS system.</li></ul><ul><li>Flexibility and willingness to work where needed during the internship experience</li></ul><ul><li>Good interpersonal skills and appropriate oral and written communication skills</li></ul><ul><li>Willingness to learn and take direction</li></ul><ul><li>Ability to work independently and collaboratively</li></ul>"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

Summer Apprenticeship Mechanical Technician

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Are you ready to embark on an exciting summer apprenticeship journey with one of Maine’s most iconic outdoor brands? At L.L.Bean, we’re not just about selling gear; we’re about inspiring and enabling people to enjoy the great outdoors. Whether you’re hiking up a mountain of data, paddling through event planning, or navigating the trails of hiring top talent, you’ll find your place here as a summer apprentice.&nbsp; Lace up your boots, grab your backpack, and get ready for an unforgettable adventure like no other with L.L.Bean’s Summer Apprenticeship Program.&nbsp;Position Purpose: L.L. Bean is currently searching for a temporary HVAC Technician I apprentice with a focus on Heating, Ventilation and Air Conditioning with a mechanical and electrical aptitude. If you’re a team player and like to work in a fast-paced, high tech, friendly environment at our Double L building located in Freeport, Maine, this is the position for you! This is an exceptional full-time temporary opportunity for an apprentice to work hands on with our qualified HVAC technician experts.&nbsp; Assists with basic HVAC maintenance and installation functions including changing air filters, belts, lubrication, cleaning boilers, etc. Responsibilities: - Assists with preventative maintenance on assigned HVAC equipment. Adjusts maintenance routines, procedures, and supplies necessary to maintain equipment at optimal operating efficiency. - Assists in the adjustment, calibration, and testing of HVAC equipment. - Knows and follows safety procedure and guidelines. Attends all necessary OSHA safety training classes. Reports any unsafe acts or conditions to the appropriate person. - Assures appropriate communication of issues and problems to co-workers and leadership. Collaborates with team as needed to achieve objectives. - Up-to-date knowledge of national electric, life safety, and OSHA codes, ensuring conformity with their requirements. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. Education Level: High School or GED Skills and Qualifications: - HVAC field experience- preferred not required - Good mechanical and electrical aptitude. - Familiar with the safe use of basic hand an power tools. - Lifting, standing, dexterity, repetitive motion, etc. - Frequent ladder climbing. - Lifts up to approx. 50 lbs. - Stands up to 6 hrs. per day. - Valid Maine driver’s license."If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

Summer Apprenticeship -HVAC Technician

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Position Purpose: The Customer Satisfaction Product Manager is responsible for driving the vision, development and measurement of exceptional customer experiences and service. This role will develop the business strategy for critical parts of the customer service journey.This role is designed for a developed product manager with a deep analytical background and a passion for customer experience. &nbsp;Works individually and as part of a team to analyze financial considerations, volume forecasts, estimate costs, prepare pricing and manage budgets. Ambitious team player who can interpret customer experience and business data to develop action plans at the project and/or program level.We offer:<ul><li>Extraordinary employee experience </li><li>Flexible schedule </li><li>Working from home </li><li>Fitness subsidy</li><li>Education subsidy </li><li>3 paid days to enjoy outdoor activities </li><li>5 Personal/sick days</li><li>L.L.Bean employee discount </li><li>Asociación solidarista </li><li>Life and medical insurance </li><li>Company doctor </li></ul>About the role:Translate business needs into innovative solutions<ul><li>Working collaboratively in CS and across the organization, create product vision, understand or identify business value, develop use cases and capabilities, and translate into initial product requirements and user stories.</li><li>Play a critical role in creating alignment between the development team and business stakeholders.</li><li>Support CS and IS efforts in defining specific requirements, executing on development tasks, and evaluating implementation options.</li></ul>Create a market-leading customer experience<ul><li>Drive the definition, development and deployment of best-in-class experiences and capabilities that substantially enhance the consumer experience and support L.L.Bean’s strategic and financial objectives. </li><li>Establish, prioritize, and drive a comprehensive product strategy roadmap, based on research and analytics. </li></ul>Develop, monitor, and communicate the effectiveness of key customer journeys<ul><li>Establish and monitor success metrics to enable data-driven prioritization and identify improvements.</li><li>Build testing pipeline aligned with product and business strategy to inform prioritization and future enhancements</li></ul>Build and communicate product vision<ul><li>This role will have exposure to senior leadership and requires excellent communication skills to evangelize product vision and to deliver insights and results to stakeholders. </li></ul>Help drive our CS strategy<ul><li>Conduct product and competitive research to help shape long and short-term strategy while providing quick and clear value add to the business.</li></ul>Collaborate across the organization to drive execution<ul><li>Partner with project teams, vendors, analytics, ecommerce, marketing, IS, and other groups in this hands-on role driving products from inception to implementation.</li></ul>Manage assigned personnel<ul><li>Make/review employment decisions. Establish performance objectives, assign work, monitor workload and appraise performance. </li><li>Coach and develop employees in job related skills through work assignment, direct training and regular feedback, both positive and negative. Administer wages and salaries. </li><li>Communicate and monitor adherence to company policies, procedures and programs. Resolve personnel problems following company policies and procedures. </li><li>Assist employees in identifying personal development and career needs. Provide guidance and support on these issues. </li><li>Review and update job descriptions, organization structure and staffing levels. Oversee the maintenance and updating of related records. </li></ul>About you:Education Level: Bachelor's Degree requiredEnglish Level: C1 (Advanced)Years of Experience: 3-5 years product management experience, 5+ years of experience in Contact Center or other customer-facing industrySkills and Qualifications: <ul><li>Contact Center experience required</li><li>Experience with CCaaS (Contact Center as a Service) platform implementation preferred</li><li>Advanced analytical skills with the ability to interpret data and develop action plans at the project and/or program level</li><li>Strong leadership, strategic thinking, and practical planning skills</li><li>Familiarity with developing a long-term plan</li><li>Excellent communication skills and ability to partner with business and technical teams in addition to vendors</li><li>An ability to synthesize different data to identify and articulate opportunities</li><li>Flexible with regards to changing priorities &amp; business needs</li><li>Self-sufficient</li><li>Experience with Agile methodologies and use of JIRA</li></ul>Nice to have:<ul><li>Experience with Tableau and SQL</li></ul>"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

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