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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?About AutoNation Finance AutoNation Finance, acquired in October 2022 and formerly known as CIG Financial, is a captive lender supporting one of the largest automotive retailers in the nation. As a fast-growing platform, it exclusively supports the expansive retail operations of AutoNation, enhancing financing options for our customers across a full spectrum of credit needs (Prime, Near-prime and subprime). The company's transition has allowed it to streamline processes and offer more tailored financing solutions, reinforcing AutoNation's market presence. This dynamic environment presents a unique opportunity for professionals seeking to develop their careers in auto finance. Joining AutoNation Finance is an opportunity to become part of a team dedicated to innovation and excellence in the automotive finance and retail industry, supporting an exciting growth initiative of the organization. The Sr. Director, Risk &amp; Business Analytics reports to the VP, Finance and is a member of AN Finance’s leadership team working closely with AN Finance’s CEO, COO and VP, Finance. The role supports the business to achieve its goals by partnering with business units across the organization to realize efficient risk-adjusted returns, while protecting the organization from exposure to losses resulting from credit, market liquidity, operational, modeling and other risks associated with an auto finance portfolio. The leadership role encompasses many facets of Risk including auto loan portfolio analysis, loan originations, loan servicing, adherence to underwriting policy, business analytics, pricing strategy, financial reporting, and operational and financial modeling. The Sr. Director, Risk and Business Analytics will manage a team responsible for Loan Origination System, Data Analytics, Quality Control, and related functions to broadly support the risk function. You will have varied responsibilities to help support the growth of the organization and its need for Enterprise Risk Management. At the center of these responsibilities is the ability to analyze the business thus necessitating a strong understanding of the issues and competing priorities of the organization. In this role you will often serve as a bridge between technology teams and the business with a focus on analyzing, documenting, and validating business needs in relation to system functionality or information output. As the bridge you will often be the orchestrator of what the product needs to be as a result of analytics and translate the business need into a technology plan for execution with the support of all stakeholders. Core to this role will be capabilities for data mining, data manipulation and data understanding for the purpose of risk evaluation with regard to collection, loss, recoveries, delinquency, balance liquidation, new originations and other projections for the auto loan portfolios. Responsibilities extend to support development of sophisticated risk/forecasting models, updating existing models and analysis of performance data for the purpose of proposing risk assessment. The position is highly quantitative and requires a hands-on approach to data analysis. The position also requires continuous and effective communication with executive management, peers and staff. This team member is responsible for providing information used to create reports for a variety of internal and external clients. This position will interact with many other departments in the interest of achieving the overall company objectives<ul><li>Lead the AN Finance risk management function, overseeing the identification, assessment, and mitigation of various types of risks, including market, operational, and auto portfolio risk.</li><li>Develop and maintain CECL Reserve loss provision model.</li><li>Develop and implement a comprehensive credit risk management framework, including policies, procedures, and systems, to effectively identify, measure, monitor, and control credit risk exposure across the organization.</li><li>Provide leadership and mentorship to the risk management team, fostering a culture of risk awareness, accountability, and continuous improvement.</li><li>Monitor credit portfolio performance and trends, static pools, conduct regular reviews and stress testing to assess portfolio quality and identify emerging risks, etc.</li><li>Work with VP Finance to develop models for RoA, forecasting, and other FP&amp;A purposes.</li><li>Collaborate with business units to develop and implement risk mitigation strategies and initiatives, including credit underwriting standards, portfolio diversification, and risk pricing models.</li><li>Oversee the development and implementation of credit scoring models, risk rating systems, and other quantitative tools to enhance the efficiency and accuracy of credit decision-making processes.</li><li>Provide guidance and expertise on complex credit transactions, structuring deals to optimize risk-return profiles while ensuring compliance with regulatory requirements.</li><li>Serve as a key liaison working closely with Compliance regarding regulatory agencies, auditors, and other external stakeholders on credit risk management matters, ensuring compliance with applicable laws and regulations.</li><li>Lead the enterprise risk management function, overseeing the identification, assessment, and mitigation of various types of risks, including market, operational, and auto portfolio risk</li><li>Assist in the development, implementation and ongoing support of new and ongoing behavioral scoring tools for originations and servicing of consumer loans.</li><li>Maintain existing and develop ad-hoc reporting for new financing facilities; warehouse, securitization and asset-backed lending</li><li>Oversee loan origination system team.</li><li>Ability to maintain confidentiality.</li><li>Serve as key point of contact and proactive engagement with vendors to assess new tools and technology – credit bureaus, fraud tools, automation tools, AI opportunities, et al</li></ul> Other Functions:<ul><li>Credit Committee Chair</li><li>CECL Committee Chair</li></ul>Qualifications:Profile Specifics:<ul><li>Have the leadership and management ability to bring structure, discipline and process while retaining the ability to work in an ever changing environment.</li><li>Must have proven organizational and multitasking skills, with the ability to effectively prioritize and balance workload.</li><li>Excellent project management skills; capable of ensuring multiple projects stay on-track and are delivered under budget, including internal resource planning, scheduling, and real-time management of resources.</li><li>Proven people management skills specific to delivering projects in short time-frames.</li><li>Ability to engage and manage contractors and work with 3rd parties to respond to short term demands for product growth or design.</li><li>Skills required include business and product strategic development, project management, product-development management and strong communication skills with all stakeholders.</li><li>Capable of managing many small teams concurrently in a fast paced, highly iterative and entrepreneurially spirited environment.</li><li>Versatile communicator with experience and skills necessary to interface successfully and often with all members of the team.</li></ul>Requirements: <ul><li>Bachelor's degree required; preferred course of study in Business, Finance, Mathematics, Statistics, Economics, or the equivalent. ​</li><li>Minimum of Five (5) years previous experience leading Risk team in automotive finance</li><li>Ability to manage and develop team, recruit staff for growing platform, develop bench for key risk function</li><li>Able to work well under pressure.</li><li>Consumer loan portfolio risk management/analysis experience preferred. ​</li><li>Understanding of modeling techniques. ​</li><li>Knowledge of PC software applications such as SQL, SSIS, MySQL, SQLyog, R, Python, Crystal Reports, SAS, Word.&nbsp;</li><li>Advance skills in Excel and proficiency in PowerPoint ​</li><li>Experience in financial analysis, data-mining and statistics. ​</li><li>Knowledge of complex risk management methods and techniques preferred. ​</li><li>Demonstrated ability to apply complex financial and statistical principles. ​</li><li>Advanced knowledge of finance, statistics, accounting and/​or consumer credit preferred. ​</li><li>Good analytical, quantitative and computer skills. ​</li><li>Good written and verbal presentation skills and ability to communicate well with all levels of management. ​</li><li>Conference attendance will be required as we grow the brand.</li><li>Detail-oriented and able to manage multiple tasks/​deadlines. ​</li><li>Able to work with minimal supervision. ​&nbsp;</li><li>Self-starter, assesses situations and takes initiative.</li><li>Flexible, proactive working style. ​</li><li>Adaptive to a team environment and works well independently.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sr. Director, Risk Management

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You also take great pride in using your excellent communication skills and empathetic nature to help customers through the process.<h2>What are the daily job responsibilities?</h2><ul><li>Greeting customers and discussing repair options.</li><li>Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.</li><li>Asking for the sale on all estimates.</li><li>Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.</li><li>Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).</li><li>Producing repair orders for customers, including cost and time estimates, with full transparency.</li><li>Communicating frequently with technicians and parts Associates to ensure timely completion of work.</li><li>Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.</li><li>Managing multiple repairs simultaneously.</li><li>Working with other Associates on daily planning and release meetings.</li><li>Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.</li><li>Following up with customers to ensure we have met their expectations.</li><li>Building rapport with customers to create a base of referrals.</li><li>Gaining superior product knowledge to effectively help customers.</li><li>Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.</li><li>Providing exceptional customer experience to drive loyalty.</li></ul><h2>What are the requirements for the Collision Estimator?</h2><ul><li>Proven ability to provide an exceptional customer experience.</li><li>Ability to set and achieve targeted goals.</li><li>Detail-oriented and organized. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Prior sales or retail experience preferred but not required.</li><li>Demonstrated communication, consultative, interpersonal, and organizational skills.</li><li>Experience and desire to work with technology.</li><li>Must have a valid, in-state driver’s license with an acceptable, safe driving record.</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:</li><li>Collision Director</li><li>Collision Production Manager</li><li>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Collision Estimator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific Info:&nbsp;The Summer Internship Program sits under Global Servicing &amp; Business Strategy (GSBS) – the heart of American Express’s global operations and part of our largest division, the Global Servicing Group (GSG). Employing 36,000 colleagues in 25 countries, no two projects or teams are the same. We deliver extraordinary customer care to card members, merchants, and commercial clients around the world, while providing elite credit, collections, and fraud services.We’re&nbsp;looking for a graduate level intern to support the team on critical and innovative projects as a&nbsp;Summer Business Strategy Manager&nbsp;Intern.&nbsp;&nbsp;How will you make an impact in this role?<ul><li>Drive and act as a champion for innovation that improve the customer experience and delivers business value. Share and&nbsp;leverage&nbsp;best practices and&nbsp;provide&nbsp;consultancy to&nbsp;team.&nbsp;</li><li>Apply critical thinking to synthesize customer needs, marketplace dynamics, financial drivers, and business growth opportunities into comprehensive strategies</li><li>Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results&nbsp;-&nbsp;to help transform our business operations and drive&nbsp;growth.&nbsp;</li><li>Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes.&nbsp;&nbsp;</li><li>Develop cost-benefit analyses to&nbsp;determine&nbsp;feasibility of new&nbsp;opportunities.&nbsp;</li><li>Present your project to senior leaders in our organization.&nbsp;&nbsp;</li></ul>Skills/Experience:&nbsp;<ul><li>Effective interpersonal skills – ability to collaborate and be a great colleague</li><li>Excellent communicator – with the ability to explain complex concepts in a simple and easy to understand manner&nbsp;&nbsp;</li><li>Strong analytical, problem-solving skills&nbsp;- background and interest in both qualitative and quantitative analysis&nbsp;&nbsp;</li><li>Demonstrated curiosity about Strategy/General Management&nbsp;&nbsp;</li><li>Strong project manager. Experience applying Agile/project methodologies is a bonus&nbsp;&nbsp;</li><li>Proficient with analytical and presentation tools, including Excel and PowerPoint&nbsp;</li><li>Willing&nbsp;to take risks and share fresh&nbsp;perspectives.&nbsp;</li><li>Passion for servicing, payments innovation and&nbsp;new technology&nbsp;trends&nbsp;&nbsp;</li></ul>Minimum Requirements<ul><li>Currently enrolled in an advanced Business or Management graduate degree (e.g., MBA, Data/Computer Science, Risk/Compliance/Governance, Finance, Organizational Psychology, Strategic/Operations Management)</li><li>Students must have a graduation date between December 2025&nbsp;and June 2026</li><li>Minimum of 5+ years of professional experience, with a proven track record of success in leadership, management or specialized roles.</li></ul>Preferred Requirements<ul><li>Demonstrated ability to drive business results and manage complex initiatives/large-scale projects. </li><li>Significant experience in strategic decision-making, leadership, and project management.</li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Salary Range: $38.45 to $87.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being.&nbsp; That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Campus Graduate - 2025 Global Servicing & Business Strategy Summer Internship Sunrise, FL

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Proposed Business Title: Associate End User Technician Reports To: Manager, Client Architecture / Director, IT Operations Work Location: Corporate Headquarters Position Summary: The System Support Technician provides technical support for a wide range of technology across AutoNation. Responsibilities include delivering high quality customer support, interacting with users to troubleshoot and resolve issues efficiently and within the defined SLAs. The System Support Technician will also support, build, and implement endpoint configurations for windows devices, payment systems, MacOS and end user applications across both virtual and physical desktop environments. Key Responsibilities: •	Responds timely to inbound calls or assigned tickets. •	Performs assessment of user technical support needs and handles/routes, accordingly, using documented knowledge articles/procedures and available tools. •	Documents in detail user issue as needed and steps performed to resolve in ticketing system. •	Remains knowledgeable and current on payment system changes including new products solutions and capabilities implemented. •	Creates new knowledge articles or updates existing articles with new information as needed to keep knowledge base current. •	Manages level 2 support ticket queue responding within defined SLA’s. •	Diagnoses, troubleshoots, and updates workstations or terminals remotely with drivers, firmware, or software to resolve issues. •	Assists users remotely in the installation of new or replacement Credit card or check terminals. •	Reassigns misrouted tickets to appropriate team for handling. •	Dispatches field technician when needed, works with tech to troubleshoot, and resolve issues in stores. •	Proactively monitors payment software version installed on enterprise PCs using available reports. •	Supports business related projects. •	Performs other job-related functions assigned by management. •	Completes assigned tasks, user requests, and process updates by following defined procedures. •	Provides preventative maintenance on assigned technologies, following established procedures. •	Continues to develop an understanding of the infrastructure and all applicable processes and procedures. •	Maintains compliance with relevant policies and procedures and escalates any concerns as appropriate. •	Participates in a weekly on call rotation. Technical Skills: •	Experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise-sized environment. •	Strong understanding of the Windows Desktop OS architecture, packaging software, scripting, and automated deployment tools (PowerShell), MS Office Suite, Active Directory, GPO, Citrix and more. •	Experience with Windows Server, Windows Desktop OS, macOS configuration, and deployment in a large enterprise environment. •	Ensuring physical and virtual systems are compliant with required security standards. •	Passionate about delivering exceptional client experience and tier three support. •	Able to work independently in a fast-paced environment with the ability to change priorities on the fly. •	Adheres to department and IT protocols, procedures, and service level agreements. •	Strong working knowledge with scripting languages – PowerShell, VBScript, Python, shell scripting/batch files. •	Strong diagnostic and root cause analysis skills. Organizational Relationships: •	Interaction with store personnel and IT teams. Qualifications: •	High school diploma or equivalent •	1-3 years’ experience in technology field •	Windows 10 OS proficiency. •	Experience using remote access tools (TeamViewer) •	Ability to prioritize and understand urgency and impact. •	Ability to write knowledgebase articles. •	Self-Sufficient •	Able to work in a fast-paced environment. •	Windows 10 troubleshooting proficiency •	Works well with other team members. Preferred: •	IT Experience in the automotive industry is a plus. •	Helpdesk experience working with end users. •	Experience with Service-Now ticketing system. •	Experience with Point-of-Sale systems/applications. •	Experience with troubleshooting VeriFone or Ingenico payment hardware. •	Experience with different pay methods, contactless, synchrony, Apple pay etc. •	Knowledge of EMV and another P2P card encryption. •	Experience with Check Guarantee systems and hardware Interpersonal Skills: •	Strong Customer Service skills •	Exceptional listening skills •	Excellent oral and written communication skills •	Highly motivated individual. •	Ability to carry out the day-to-day functions of their job description independently. •	Ability to communicate clearly and succinctly. •	Ability to compose grammatically correct, concise, and accurate notes. •	Ability to work under pressure in a fast-paced environment. •	Technical writing skills •	System level troubleshooting skills • Creative problem-solving skills Physical Requirements: •	Ability to work later shift to accommodate west coast.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Associate Endpoint Technician

Come care with us at West Coast University where you will meet with students and prospective students to provide information on financial aid and options that can help them develop a financial plan for achieving their healthcare career goals. In addition, you will put your technical financial aid skills to work ensuring proper eligibility and processing in accordance with federal, state, and institutional rules and regulations. What better way to be a part of a student’s educational journey! We are over 110 years in education, still growing, and a recognized “Great Place to Work”. Come work and grow with us!You will make an impact by:&nbsp;<ul><li>Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling.</li><li>Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now.</li><li>Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same.</li><li>Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file.</li><li>Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling.</li><li>Providing in-person student loan counseling for those who are unable to complete online counseling.</li></ul>Your Experience Includes:<ul><li>Minimum of 1 year’s experience as a customer service provider in a professional environment.</li><li>Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.</li><li>Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.</li><li>Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.</li></ul>Education:<ul><li>Bachelor’s Degree from an accredited College or University.</li></ul>Licenses/Certifications:<ul><li>May not be in default on a federal student loan or owe repayment on a federal grant.</li></ul>

West Coast University

Financial Aid Advisor

Imagine where your efforts in creating and nurturing relationships with alumni on a national basis will potentiate continued success for alumni and the university. Where you are responsible for assisting all the activities established for the University Alumni program, communications, events, and activities. Where you can provide direction to students, alumni, and the industry in accordance with the mission and purpose of the university. We are proud that West Coast University has been certified as a Great Place to Work for the third year in a row! We are over 110 years in education and still growing. Come work and grow with us! You will make an impact by:<ul><li>Accountability for success of WCU Alumni functions and building strong relationships with key groups in the WCU community; supports the goals of placement and clinical preceptors, continued education, enrollments, and fundraising. </li><li>Being the Territory Manager for Alumni groups based nationally which monitors and manages all regional activities; will require travel between territories (including Administration office) to complete alumni relations activities and initiatives.</li><li>Responsible for maintaining a portfolio of a minimum of 150 alumni, moving them through the Alumni Life- Cycle and supporting them in their educational and career goals by maintaining regular communication via direct contact, phone calls, text message, social media messages, and email blasts.</li><li>Manages all aspects of alumni events within the territories including organization of event/program logistics, site visits, vendor contracting, budget management, event/program evaluation, set-up and break down of events. <ul><li>Events include but not limited to alumni presentations and panels, networking events, reunions, speakers, campus events, and fundraising events.</li></ul></li><li>Will work closely with other Alumni Relations staff on more complex events and programs within Alumni relations such as Commencement, Alumni Awards, networking, and Online Events. </li><li>Secures sponsorships and leads fundraising efforts for the Alumni Scholarship by building relationships with community and employers while hosting campus and alumni Pop-Up Fundraising Events.</li></ul>Your experience includes:<ul><li>3-5 years of relevant experience required; Higher education experience preferred.</li><li>Knowledge of applicable databases and computer application systems to supply the most accurate information, reports, and projections, including CRM systems and Raiser’s Edge.</li><li>Understanding of Marketing &amp; Communications Philosophy with direct experience with all major social networks.</li><li>Ability to work effectively in a highly ethnic and culturally diverse student and associate community.</li><li>Ability to work as a team leader and manager.</li><li>Ability to build and manage important public relations.</li><li>Ability to make procedural decisions and judgments with skills in gathering data, compiling information, and preparing reports.</li><li>Ability to manage, budget and allocate funds. Ability to exercise excellent customer service skills. Excellent analytical and organizational skills.</li><li>Commencement planning experience preferred.</li><li>Ability to travel/drive locally and regionally on a weekly, daily and/or on an as needed basis.</li><li>Ability to work nights and weekends on an as-needed basis.</li><li>This is an onsite position where you will work in the office on a daily basis.</li></ul>Education:<ul><li>Bachelor’s degree required; master’s degree preferred.</li></ul>Compensation:<ul><li>$76,172.62 - $110,439.69</li><li>Great Benefits Package</li></ul>#LI-CM1

Alumni Relations & Events Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.<h2>What are the requirements?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate, Equity Mining Sales

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.&nbsp; The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.&nbsp; The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist all subordinate service and sales personnel in all phases of their job descriptions</li><li>Properly document employee behavior that may result in punitive job actions such as termination</li><li>Report to management any circumstances that compromise the integrity of the dealership</li><li>Work with the parts department as appropriate to ensure proper stocking of high use parts</li><li>Collect accounts receivable for service work</li><li>Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…</li><li>Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately</li><li>Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained</li><li>Quality check completed jobs</li><li>Ensure that all the necessary shop equipment is in proper working condition</li><li>Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly</li><li>Ensure that proper service sales techniques are being used</li><li>Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters</li><li>Communicate with customers before issues arise and get involved in escalated customer issues</li><li>Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals</li><li>Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis</li><li>Serve as liaison with factory representatives in the absence of fixed operations or service director</li><li>Establish and maintain a good working relationship with customers to encourage repeat referral business</li><li>Monitor staffing levels, compensation levels and department turnover</li><li>Assure proper repair order flow to satisfy warranty/dealership/business office requirements</li><li>Maintain reporting systems required by general manager, company and manufacturer</li><li>Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates</li><li>Direct and schedule the activates of all department associates</li><li>Hire, train, motivate, counsel and monitor the performance of all service department staff</li><li>Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…</li><li>Assist in development of annual service budget for use in connection with annual sales forecast</li><li>Maintain customer satisfaction index rating above that of manufacturer or dealership average</li></ul><h2>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Three to Five years of experience in an auto repair facility</li><li>Two plus years of supervisory experience</li><li>Excellent verbal and written communication and interpersonal skills</li><li>Proficient knowledge of dealership computer systems</li><li>Must have a valid driver’s license</li><li>Ability to drive manual transmission vehicles</li><li>Demonstrated customer service skills</li><li>Previous industry knowledge of overall operations, management and wholesale relations (preferred)&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Manager - Bilingual (English/Spanish)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

service advisor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?At AutoNation, motivating our Associates and enhancing collaboration throughout the enterprise is a top priority. As a Manager, Internal Communications, you’ll produce and deliver messages and campaigns on behalf of leadership and facilitate dialogue with the people who drive success for our Company: our Associates. The Manager, Internal Communications, develops and executes communications strategies that inform internal audiences about business objectives, initiatives, and results as well as accomplishments, recognition programs and other offerings. Communication takes place via several channels to include print, video, electronic, and internal meetings.In this role, you’ll draft and/or edit speeches/scripts, PowerPoint presentations, stakeholder email communications, articles, memos/letters, FAQs and other correspondence. You’ll also manage communications via the company Intranet, plan meetings and events, and enhance processes related to communications.Your professional demeanor, excellent interpersonal skills, and high level of responsiveness and urgency make you a valued teammate as you interact with senior level executives throughout the organization. You’ll also have opportunities to work on cross-functional teams driving key initiatives to provide assistance relative to internal communications.Organizational Relationships:· Reports directly to the Sr. Manager, Communications· Interacts daily with other departments, to include Operations (Sales, Service, and Marketing), Finance Operations, Human Resources, Benefits, Investor Relations, and key Corporate Executives.· Main contact for vendor partners.Job Responsibilities:· Work to develop and implement overall communications strategy for internal audiences with the goal of effectively promoting the vision of AutoNation, increasing visibility, and distinguishing AutoNation as an industry leader.· Develop, manage, and distribute internal email communications for 24,000+ Associates.· Maximize use of key communications channels to promote and publicize the work of AutoNation, including developing story ideas and drafting articles.· Internal communications theme development; preparation and coordination of presentations, scripts and other communications needs; participant rosters; logistics; travel schedules; internal event management; budget tracking; coordination with Human Resources, Marketing and Investor Relations as needed.· Owns project deliverables and act as a liaison to other departments.· Create and manage release dates for recurring internal communications for distribution to all 24,000+ Associates.· Manage projects with high executive visibility and ensure accuracy, execution and meet deadlines, including the Executive and CEO level events.· Outline and continually update project plans, timelines, delivery calendar, and communications materials.· Facilitate/coordinate internal events such as the annual Retailer Leadership Conference, Headquarter Associate Meetings, virtual meetings, and on-site and off-site events.· Main point of contact for community relations and partnerships team to develop internal campaigns focused on AutoNation’s charitable giving.· Generate ad hoc reports, analyses, and recommendations to optimize employee engagement.· Manage postings and engagements within company’s internal social networking service.· Spearhead process improvement. Identify opportunities to streamline communication functions from an efficiency and cost standpoint, as well as methods to increase effectiveness of communications (format, frequency, content, etc.).· Support the Sr. Manager, Communications on major initiatives, events, presentations, and crisis communications.· Develop and create engaging messaging for our stores that align with organizational goals and values.· Be a Brand Ambassador responsible for creating awareness of the AutoNation brand and its affiliate campaigns and initiatives.Qualifications:· Minimum 5 years’ related work experience including involvement with senior leaders and executives· Advanced MS Office skills, with a strong command of Word, Excel, Outlook and PowerPoint· Exceptionally strong communication and interpersonal skills, preferably with experience in a client-facing or customer service capacity.· Ability to work with independently.· Managerial experience preferred.· Exceptional grammar and written communications· Responds to projects and emails with a high level of urgency· Experience working in a fast-moving, demanding environment with proven track record of meeting tight deadlines and ensuring timely follow-ups with inbound questions and requests· Ability to communicate effectively with others across all levels of the organization, including excellent interpersonal, presentation and delivery skills· Ability to effectively formulate and execute messages and strategies using a variety of communication vehicles· Proven project management skills, including time management, goal-setting, multitasking and prioritization· Good data analysis, problem-solving and critical thinking skills· Professional understanding of crisis management· Strong attention to detail· Bachelor’s degree in communications, marketing or business· Ability to travel (less than 20%)<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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