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<p><strong>*NOC and Weekends - Riverside County and Palm Springs</strong></p><p>Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!</p><p><strong>You will make an impact by: &nbsp;</strong></p><ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students.</li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities.</li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation.</li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul><p><strong>Your Experience Includes: &nbsp;</strong></p><ul><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul><p><strong>Education:</strong></p><ul><li>Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.</li><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul><p>#HEJ</p><p>#LI-EB1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

West Coast University

Obstetrics Clinical Instructor, Full-time

<p><strong>*NOC, Weekends, Weekdays - Riverside County</strong></p><p>Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!</p><p><strong>You will make an impact by: &nbsp;</strong></p><ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students.</li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities.</li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation.</li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul><p><strong>Your Experience Includes: &nbsp;</strong></p><ul><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul><p><strong>Education:</strong></p><ul><li>Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.</li><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul><p>#HEJ</p><p>#LI-EB1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

Critical Care Clinical Instructor, Full-time

<p>Imagine a&nbsp;<em>place</em>&nbsp;where you can do the&nbsp;<em>best work</em>&nbsp;of your career! At West Coast University, you will play an essential role in higher education to support our institutions with multiple aspects of financial aid administration. You will complete non-student-facing processing for assigned responsibilities ensuring all processing is completed timely and accurately, all while working closely with various internal departments for resolution of issues and completion of multi-step processes. We are proud that West Coast University has been certified as a <strong>Great Place to Work</strong> for the fourth year in a row! We are over 110 years in education and still growing. Come work and grow with us!</p><p><strong>You will make an impact by:&nbsp;</strong></p><ul><li>Conducting file reviews, ISIR reviews, approving financial aid awards, managing state-based funds such as Cal Grant, completing tuition obligation and R2T4 calculations, processing stipends, monitoring and resolving Title IV credit balances, processing refunds, NSLDS reporting, import/export file processing, resolving disbursement and origination errors, evaluating and approving institutional aid, SEOG and private loan batches, and completing various reports as directed. </li><li>Supporting the leader to monitor and prioritize work during busy processing times, delegating work activities at the direction of the manager or in their absence, assisting in the maintenance of the policy and procedure guides, evaluating complex file reviews beyond the skills of other specialists, completing file review preparation for annual audits, quality assurance, systems testing and training, and mentoring other FA Specialists.</li><li>Respond to inquiries from organizational leaders on behalf of their manager.</li><li>Compile data for audits and required reporting, research new or unusual student account issues, monitor and process SSCRs, and manage uncashed checks.</li></ul><p><strong>Your experience includes:&nbsp; </strong></p><ul><li>Minimum 7 years of financial aid experience required.</li><li>Minimum 7 years of campus support or customer service experience required.</li><li>May <strong>not</strong> be in default on a federal student loan or owe repayment on a federal grant.</li><li>Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.</li><li>Strong time management skills with the ability to meet strict deadlines and complete work on time.</li><li>Strong customer service skills.</li><li>This is a hybrid position where you will work in our administrative office in Irvine 3 days/week and from your home office 2 days/week.</li></ul><p><strong>Education: </strong></p><ul><li>Bachelor’s degree from an accredited College or University is preferred.</li><li>Experienced candidates will be considered without a degree provided they have more than ten (10) years of financial aid experience and a combination of experience and education comparable to a Bachelor’s degree.</li></ul><p><strong>Compensation:</strong></p><ul><li>California: $32.75 - $47.49/hour</li><li>Outside of California: $28.66 - $41.57/hour</li><li>Includes great benefits package</li></ul><p>LI-CM1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

Senior Financial Aid Specialist

<p><strong>*NOC, Weekends, Weekdays - Apple Valley</strong></p><p>Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!</p><p><strong>You will make an impact by: &nbsp;</strong></p><ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students.</li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities.</li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation.</li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul><p><strong>Your Experience Includes: &nbsp;</strong></p><ul><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul><p><strong>Education:</strong></p><ul><li>Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.</li><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul><p>#HEJ</p><p>#LI-EB1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

Medical Surgical Clinical Instructor, Full-time

<p>Salary Range:&nbsp;&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Manager of Medical Management is responsible for the overall day-to-day operations of the staff and activities requiring clinical licensure in the Utilization Management (UM) department. This position will work closely leaders to develop and organize the department’s work priorities and deliverables. This position will manage clinical personnel to orchestrate and oversee the completion of tasks requiring clinical determinations. This position will also be responsible for internal and external reporting, and managing the monthly data needed to ensure department metrics are met or exceeded, including but not limited to, productivity, and satisfaction of internal and external customers.</p><p>The Manager of Medical Management will also work closely with other LA Care Leaders to ensure that work is being completed accurately and timely. This position will collaborate with interfacing departments to ensure that consistent application of clinical criteria, quality of work, and productivity is maximized. This position will also lead team meetings, develop the UM clinical staff, represent the UM Clinical unit at meetings when applicable, and escalate issues as appropriate. This position manages all aspects of running an efficient&nbsp; team, including hiring, supervising, coaching, training,&nbsp; disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Oversees and monitors operational compliance with organizational standards, policies and procedures and regulatory requirements. Develops and implements approved departmental policies and procedures/workflows. Implements and monitors departmental performance standards.&nbsp; Performs ongoing monitoring and evaluation of departmental operations to assure optimal efficiency and effectiveness.</p><p>Collaborates with department leadership to establish operational objectives for the business unit.</p><p>Works with members of cross-functional teams to glean and provide information pertinent to operational goals and acts as an expert resource.</p><p>Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Ensures timely and accurate submission of reports/documents to organizational leaders and regulatory agencies.</p><p>Assures appropriate department interface with key internal and external stakeholders.</p><p>Participates in the development of and is responsible for the implementation of operational business plans and departmental objectives to support organization strategies.</p><p>Contributes to departmental statistical, quality and performance reports.</p><p>Develops and maintains effective communication mechanisms at various levels of the organization and with external organizations.</p><p>Provides input for the departmental budgets.</p><p>Leads various committees and workgroups.</p><p>Assures the maintenance of positive relationships with other departments, PPGs, other Local Initiatives and Community Based Organizations.</p><p>Implements, with approval, programs that improve the provision of services to members.</p><p>Manages content for PPG trainings/JOMS. Responsible for oversight and adequate performance of direct line of business PPG delegated activities. Work with department leadership for enhancements as necessary. Develops and sustains active communications with PPGs.</p><p>Provide administrative oversight of the L.A Care After Hours programs.</p><p>Actively participates in regulatory audits.</p><p>Performs other duties as assigned.&nbsp;&nbsp;</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in NursingIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><br>Required:</p><p>At least 6 years of clinical nursing experience.</p><p>At least 4 years of leading staff or supervisory/management experience.</p><p>Minimum of 3 years of relevant health plan experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p>Preferred:</p><p>Experience with Medi-Cal, under-served and culturally diverse populations. </p><p>Experience with state Medi-Cal regulations.</p><p>Audit/oversight experience.</p><h4>Skills</h4><p><br>Required:<br>Excellent verbal and written communication skills.</p><p>Strong problem solving, planning, and organizational skills.</p><p>Ability to maintain confidentiality in compliance with all Health Insurance Portability and Accountability Act (HIPAA) requirements.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p><br><strong>Required:</strong><br>Registered Nurse (RN)</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Medical, Healthcare                                                    </p>

L.A. Care Health Plan

Manager, Medical Management

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff’s responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.</p><p>This position is responsible in assisting with and development and maintenance of a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.</p><p>The position supports the UM Manager/Director. This role also assists UM Educator/Manager/Director in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of UM staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Ensures adequate/appropriate distributions of workforce, assignments and time off requests. &nbsp;Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.</p><p>Monitors of staff's performance including productivity and compliance with regulatory requirements, compliance with policies. &nbsp;Identifies, communicates and coaches to improve staff performance. &nbsp;Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the UM team. &nbsp;Completes intermittent and annual staff evaluations.</p><p>Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.</p><p>Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.</p><p>Plans and oversees UM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.</p><p>Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.</p><p>Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs. &nbsp;Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines. &nbsp;<br><br>Serves as a leader and role model as well as technical and informational resource for staff and peers.</p><h4>Duties Continued</h4><p>Fosters a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes.</p><p>Services as member/resource/liaison to the Interdisciplinary Care Team. &nbsp;</p><p>Recommends resources to improve performance standards in terms of Utilization Management. &nbsp;Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.</p><p>Participates on internal and external committees as delegated or assigned.</p><p>Serves as a consultant to other departments or organizations as needed.</p><p>Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p>Required:<br>Minimum of 7 years of acute/clinical care experience.<br></p><p>Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting. </p><p>Minimum of 3 years leading process, program, or staff or supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p>Required:<br>Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.</p><p>Excellent organizational, time management, and interpersonal skills.</p><p>Must be detailed-oriented, energetic, and an enthusiastic team player.</p><p>Must be able to work independently.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Healthcare                                                    </p>

Supervisor, Utilization Management RN

<p>Salary Range:&nbsp;&nbsp;$206,311.00&nbsp;(Min.) -&nbsp;$278,520.00&nbsp;(Mid.) -&nbsp;$350,729.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Medical Director, Community Health, acts as key medical leaders in the organization to help with the program development and oversight of Community Health.&nbsp; The Medical Director ensures that the programs align with our operational systems and tools while also performing utilization review of cases. </p><p>The Medical Director reports to the Senior Medical Director, Community Health. This position works closely with our Community Platform team as well as with the other cross-functional teams within L.A. Care (LAC). The Medical Director is responsible for supporting and ensuring that the development and implementation of Community Health protocols, policy and procedures align with regulatory and contractual requirements, internal core systems, workflows and processes. This position entails network development and relationship building with the community based organizations as well as supporting the oversight team when needed.&nbsp; The Medical Director collaborates, educates our delegated medical groups and plan partners (Anthem Blue Cross and Blue Shield/Promise), and ultimately helps to cascade the CalAIM referral process and eligibility criterial information down to our various provider networks.</p><h4>Duties</h4><p>Provide and oversee the delivery and quality assurance of prior and retrospective authorization processes for CalAIM Community Supports and related benefits, </p><p>Participate in the oversight, support and relationship management with our delegated medical groups and plan partners (Anthem Blue Cross, Care 1st and Kaiser). </p><p>Work closely with the Community Health team and the overall leadership and management accountability matrix as it relates to the program development and implementation. Share responsibility for the oversight and evaluation of the program.&nbsp; </p><p>Apply the necessary skills (clinical, operational, strategic, provider engagement) to ensure that the programs are successful for vulnerable eligible members and providers, and help ensure that the program and its participants meet the regulatory and contractual requirements as intended by CMS and California Department of Health Care Services (DHCS).&nbsp; </p><p>Perform utilization review of cases and participates in our care management programs periodically. </p><p>Provide utilization review and call coverage on scheduled weekends and holidays on a rotational basis.&nbsp;</p><p>Perform utilization reviews and determinations; and address grievance and appeals, and State Fair Hearings and periodically attend the inter-disciplinary case conferences with our Care Management teams.&nbsp;</p><p>Collaborate with hospitals, Federally Qualified Health Centers, primary care practices, and the L.A. County Departments of Health Services, Mental Health, Public Health and community-based organizations and other key partners. Conducts virtual and on-site visits with our community partners when needed. </p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Doctor of Medicine (M.D.)<h4>Education Preferred</h4><h4>Experience</h4><p>Required:<br>At least 8 years of clinical medicine experience after medical school.</p><p>Demonstrated experience working in a collaborative or matrix relationship</p><p>Experience in maintaining liaison with Federal, State, and local bodies and medical organizations.</p><p>Preferred:</p><p>Physicians with social service experience in governmental programs, social service organizations (e.g. homeless or supportive housing), justice-involved, diversion and re-entry programs and/or other non-health care related organizations. &nbsp;</p><p>Experience with working for underserved, safety net populations including those who are homeless, persons with disabilities, seniors, foster children and youths and those of various ethnic and cultural backgrounds.</p><p>Demonstrated history working with community groups and organizations.&nbsp; &nbsp;</p><p>Demonstrated experience in developing and implementing and/or evaluating programs, policies and procedures.<br></p><h4>Skills</h4><p>Required:</p><p>Demonstrated ability to provide leadership to physicians, nurses, and other health care and non-health care professionals, and an interest and involvement in the affairs of the health care and social service communities.&nbsp; </p><p>Demonstrated ability for teamwork and collaborative problem solving. </p><p>Demonstrated strong analytic ability. </p><p>Excellent written and verbal communication skills, negotiating skills, consensus building and teamwork, planning and implementation skills.</p><p>Demonstrated ability in public relations including effectiveness in working with community groups and organizations.</p><p>Understanding and knowledge of homelessness, social determinants of health, children with complex medical conditions, justice-involved populations who have significant clinical needs, and the growing age population.</p><h4>Licenses/Certifications Required</h4>Board Certified, preferably in a primary or medical specialty - Active, current and unrestricted California license.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Public Health, Medical, Relationship Manager, Counseling, Healthcare, Customer Service                                                    </p>

Medical Director, Community Health

<p>Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Director, Information Technology (I.T) Quality Assurance (Q.A) is responsible for defining and promoting a quality mindset across IT which includes responsibilities such as planning, developing, and directing quality assurance policies, programs, and initiatives. &nbsp; Evaluates and monitors tools, methodologies and automation to ensure effective testing and identification of defects. &nbsp;Directs process and product testing to ensure technical releases comply with established quality standards. &nbsp;In addition to leading the quality control and assurance functional and non-functional testers, has responsibility for the Environment Management team, Test Data Management team and Test Architects.&nbsp;</p><p>The Director of Information Technology Quality Assurance develops strategic plans for assigned areas of responsibility, &nbsp;and collaborates with senior Information technology (IT) management to ensure strategies align with IT's overall strategic goals, policies and procedures. &nbsp;In broader IT strategy development process, provides input for decisions that affect the functional area of responsibility. This position will be a change agent in our transformation to building, inspiring and guiding quality engineering teams to deliver best in class test automation frameworks. &nbsp;This position is responsible for directing all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p><br>Performs a key role within the Engineering organization as a thought leader and champion of best practices in the quality area.</p><p>Manages and promotes good working relationships across cross-functional teams. &nbsp;Collaborates with the team to ensure delivery of high quality features.</p><p>Develops, implements, enforces, and improves upon quality standards, tools, and methods to assure quality across new and existing products and services are maintained.</p><p>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.</p><p>Engages in the Agile Methodology ceremonies/sprints to inform appropriate data quality and testing considerations as part of acceptance criteria.</p><p>Design, roll out and drive adoption of global quality assurance and test automation practices. &nbsp;Evaluates and cross-trains on integration of technical systems and end to end data flows to ensure appropriate level of testing.</p><p>Responsible for managing the global test environments by partnering closely with DevOps/platform engineering team in integrating QA automation into the CI/CD pipelines and test automations.</p><p>Prepares briefings, reports, consultation documents and presentations that clearly articulate L.A. Care's &nbsp;regulatory position and policy. &nbsp;Develop regulatory position and policy based on research and evidence. &nbsp;Ensures root cause analysis and feedback of findings in order to identify underlying process and reporting issues within IT quality processes and solutions. &nbsp;Based on quantitative insights developed per above, lead&nbsp;development of recommended remediation actions or initiatives to drive improvements in technology quality performance levels.</p><p>Works with cross-department leadership to delivery high quality products and services on schedule. &nbsp;</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Business or Information TechnologyIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Information Technology or Related Field<h4>Experience</h4><p>Required:<br>At least 7 years of Software Quality Assurance experience in Automation Testing and Manual Testing with the demonstrated ability in the creation of quality standards, tools, and methodologies.</p><p>At least 5 years of experience managing a quality assurance team and in &nbsp;building, growing, mentoring QA associates.</p><p>Experience planning and executing end to end testing of integrated systems including validation of the integration layer.</p><p>Experience with API testing to ensure functionality, reliability, performance, and security.</p><p>Experience working with SDLC and Agile/Scrum methodologies.</p><p>Expertise in performing different types of Testing: &nbsp;Integration, Regression, Backend, System, End-to-End, User Acceptance Testing, Performance testing</p><p>Experience of DevOps in CI/CD and setting up of test environments.</p><h4>Skills</h4><p><br>Required:<br>Robust analytical skills for both existing processes and identifying areas of opportunity.</p><p>Excellent decision-making, problem-solving, team and time management skills.</p><p>Ability to effectively prioritize and execute tasks in a high-pressure environment.</p><p>Knowledge and demonstrated ability on static code analysis, identifying tech debt and catching bugs.</p><p>Ability to influence teams and team members that are not reporting to you.</p><p>Must have strong verbal and written communication and presentation skills and will include work across multiple teams.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>International Software Testing Qualifications Board (ISTQB) Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Director, Information Technology Quality Assurance

<p>Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Director, Care Management &nbsp;will mainly be responsible for the operational component of the Care Management (CM) Department with the main goal of improving key L.A. Care members healthy and access appropriate services. The Director will also work with the CM Medical Directors and key staff in designing, enhancing and implementing programs, plan strategically and report on regulatory requirements. &nbsp;&nbsp;</p><p>One of the key initiatives is to increase our community CM presence. The Director is also responsible for providing evidence of ongoing compliance with all regulatory and accreditation requirements (i.e. health risk assessments and interdisciplinary care plan and care team programs, population health management. The Director is also responsible for outreaching and working with key stakeholders and provide subject matter expertise in support of the oversight, outreach and training of our Plan Partner Health Plans and Delegated Provider Groups.</p><p>This position will direct all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>General Essential functions:&nbsp;<br>Collaborating with the Medical Director, responsible for the operations, programming and oversight of internal L.A. Care’s Care Management Department, collaborates with internal and external delegates and any operations associated with the Care Management department. &nbsp;Functions currently include all care management programs (Complex Care Management, Care Coordination and Disease Management). &nbsp;</p><p>Ensures the CM department performs the following: &nbsp;</p><p>All contracts [(i.e. Centers for Medicare and Medicaid Service (CMS), California Department of Health Care Services (DHCS)], California Department of Managed Health Care (DMHC) regulations, applicable state and federal regulations, National Committee on Quality Assurance (NCQA) CM Certification, Management Services Agreements &amp; Other Contracts. &nbsp;</p><p>Oversees and monitors operational compliance with organizational standards, policies and procedures and regulatory requirements. &nbsp;</p><p>Assures department meets all regulatory time frames on CM.</p><p>Develops and implements departmental policies and procedures. &nbsp;</p><p>Develops and maintains departmental statistical and performance reports. &nbsp;</p><p>Develops, implements and monitors performance standards.</p><p>Develops and maintains effective communication mechanisms at various levels of the organization and with external organizations.</p><p>Develop and maintain departmental budgets in line with organizational goals. &nbsp;Assure operational effectiveness to meet MCR targets and optimize health care resource utilization.&nbsp;</p><p>Assures appropriate staff support of Utilization Management and other relevant committees. &nbsp;</p><p>Supports the maintenance of positive relationships between L.A. Care and external groups.</p><p>Identifies and implements, with approval, programs that improve the provision of services to members. &nbsp;</p><p>Supports Clinical Assurance/Delegation Oversight in the measurement and analysis of delegated Participating Physician Group (PPG) functions.</p><h4>Duties Continued</h4><p>Internal Health Plan Operational Management:&nbsp;<br>Proactively identifies and implements operational modifications to enhance departmental performance. &nbsp;</p><p>Develops and implements operational business plans and departmental objectives to support organization strategies and tactics. &nbsp;</p><p>Interfaces with and collaborates with other service areas to assure optimal service delivery to members, compliance, and efficiency. Maintain compliance with all internal audits.</p><p>Human Resource Management:&nbsp;<br>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.</p><p>Develops and maintains a culturally sensitive work environment that promotes staff growth and education.&nbsp;</p><p><br>Completes performance appraisals in accordance with established policies and based upon achievement of the L.A. Care mission, value, objectives and management expectations.&nbsp;</p><p>Assures staff have access to appropriate training and educational opportunities.</p><p>Oversees development of staff planning, including recruitment and retention.</p><p>Data System Development and Data Analysis:<br>Directs oversight and responsible for identifying and developing business needs for complex ongoing data projects and communicating with I.T. team on business needs.&nbsp;</p><p>Assesses and revises program goals and staff training based on data analysis and review.&nbsp;</p><p>Responsible for the Policies, Procedures, Budget and Program Documentation.</p><p>Develops and regularly reviews and maintains Care Management program documents to be in compliance with all regulatory and accreditation requirements and to be in line with current program activities. Prepares briefings, reports, consultation documents and presentations that clearly articulate L.A. Care's &nbsp;regulatory position and policy. &nbsp;Develop regulatory position and policy based on research and evidence.</p><p>Vendor Management and Oversight:<br>Oversees existing contracts invoice processing, budget maintenance and compliance with contract’s scope of work.</p><p>Assesses and evaluates contract extensions and development of new vendor contract partnerships in alliance with enterprise–wide and departmental goals, objectives and members’ needs to achieve quality healthcare services and improves members’ quality of life.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Bachelor's Degree in Nursing<h4>Education Preferred</h4>Master's Degree in NursingIn lieu of degree, equivalent education and/or experience may be considered.<h4>Experience</h4><p>Required:</p><p>Minimum of 7 years of Care Management experience including progressively responsible leadership experience facilitating quality/process improvement, updating policies/procedures with the latest regulatory and accreditation standards.&nbsp; </p><p>At least 5 years of leading staff or supervisory/management experience</p><p>Minimum of 3 years of relevant Health Plan experience.</p><h4>Skills</h4><p><strong>Required:</strong><br>Excellent verbal, written and presentation skills.</p><p>Critical thinking skills.</p><p>Ability to efficiently and effectively assimilate information and communicate clearly and promptly to key stakeholders.</p><p>Ability to analyze and identify trends in reports to facilitate decision for enhancements to program.</p><p>Proven effective leadership skills.</p><p>Proficient with MS Office (Word, Excel, Outlook, PowerPoint, etc.)</p><p>Motivational interviewing skills.</p><p>Knowledge of compliance standards in the operational function.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Licensed Master of Social Worker (LMSW) - Active, current and unrestricted California LicenseRegistered Nurse (RN) - Active, current and unrestricted California License<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Social Worker, Medicaid, Medicare, Healthcare, Service                                                    </p>

Director, Care Management

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.</p><h4>Job Summary</h4><p>The Manager of Community Programs is responsible for management and operations of programs that fall within the programs associated with the Community Health Platform Team, Housing Initiatives, Behavioral Health, Enhanced Care Management, and Social Services. This position will develop and implement operational processes to support community programs including referral management, provider training, and monitoring processes for providers such as capacity management, meeting multidisciplinary team and service requirements, and review of reporting and quality measures. </p><p>The position is responsible for prioritizing, organizing, leading, and executing program planning, program design, and project management functions necessary to achieve organizational strategic goals. Supports Director in development of programs strategy and solicits feedback from stakeholders.</p><p>This position manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. </p><h4>Duties</h4><p>Collaborate with internal business units to plan and integrate processes into other clinical and operational workflows, as well as Internal IT systems, Health Information Technology and Health Information Exchange.</p><p>Ensure program compliance with all regulatory requirements, including as outlined in the latest revision of Department of Health Care Services (DHCS) Policy Guides. Design, implement, and iterate operational processes for program staff and other stakeholders to ensure ongoing compliance with new regulatory guidance as well as to maintain effectiveness of the program for the changing needs of the eligible membership.</p><p>Manage staff project assignments, ensure progress is being made, deliverables/action items are on schedule and support staff with project risk mitigation by addressing any issues that may lead to delays or project non-compliance. Meet with team members on a regular basis, at least bi-weekly, to review project progress and to review project next steps. Coaches team members on project development and execution activities. Provides team members guidance on alternative methods to address challenging issues.</p><p>Identify and manage the training needs to support programmatic and operational excellence. Collaborate with L.A. Care training teams on identifying topics and developing materials for training and capacity building.</p><p>Manage quality improvement activities. Actively identifies and implements efforts to improve the quality, effectiveness and efficiency of Program. Support Director in development of program strategy and solicits feedback from stakeholders.</p><p>Manage programmatic and operational support, such as training and capacity building. Ensure execution of appropriate deliverables within agreed-upon timeframes and budget.</p><p>Manage staff, including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Public Policy or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Public Policy or Related Field<h4>Experience</h4><p>Required:</p><p>At least 5 years of experience in health care programs related to safety net providers and low- income populations or in the publicly sponsored program space.</p><p>At least 3 years leading staff or supervisory/management experience, delegating and organizing the distribution of project and work assignments.</p><p>Experience in Medicaid, Medicare, or other government medical programs for underserved populations, including women, children, and those of diverse ethnic and cultural backgrounds.</p><p>Equivalency: Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p>Preferred:</p><p>Experience working directly with Los Angeles Safety Net providers (including physical health, behavioral health, homeless services, and/or other Community-Based Organizations).</p><h4>Skills</h4><p>Required:</p><p>Understanding of the Los Angeles County Safety Net provider community, in order to effectively drive strategic partnership and build lasting relationships. </p><p>Knowledge of healthcare delivery and finance and its impact on the Safety Net.</p><p>Excellent verbal and written communicating skills; excellent interpersonal skills.</p><p>Proficiency in MS Office applications.</p><p>Ability to solve complex problems/issues and identify creative solutions.</p><p>Ability to solve complex issues and identify creative solutions with external agencies. </p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Program Specifics:</p><p>Housing Initiatives: The Housing Initiatives team provides housing navigation and tenancy services to thousands of homeless and formerly homeless L.A. Care members using a network of contracted providers. </p><p>Responsibilities associated with the Housing Initiatives team include analysis of housing data on enrollment, payment, or claims data to identify operational problems or issues. Make recommendations to resolve problems and/or improve operations and quality of the housing program. </p><p>Community Health Platform: The Community Health Platform team supports and develops the infrastructure upon which Community Health initiatives operate. These operational and policy infrastructure includes claims processing, provider network management, community engagement, data and reporting, and compliance activities.</p><p>Enhanced Care Management (ECM): ECM is a statewide Medi-Cal benefit that provides a whole-person approach to care that address the clinical and non-clinical circumstances of high-need members through intensive interventions conducted by community-based providers. The ECM team supports and develops all of the infrastructure, policies and procedures, workflows, training, and oversight in order for the ECM program to operate effectively and meet regulatory compliance.</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Public Policy, Behavioral Health, Claims, Public Health, Social Services, Government, Healthcare, Insurance, Service                                                    </p>

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