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<p>Initial Posting Date: </p>10/28/2024<p>Application Deadline:</p>11/06/2024<p>Agency:</p>Oregon Health Authority<p>Salary Range:</p>$3,335 - $3,948<p>Position Type:</p>Employee<p>Position Title:</p>Food Service Worker<p>Job Description:</p><p>This is a full-time, permanent, classified position which is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies<i>. </i></p><p>What will you do? <br>The Oregon Health Authority (OHA), Oregon State Hospital(OSH), &nbsp;Food Service program in Junction City, Oregon has a fantastic career opportunity for a Food Service Worker. The primary purpose of this position is to perform a variety of food service activities in state youth or adult institution.&nbsp; Service activities include setting-up condiments and panning food, food portioning, preparing food trays, serving on food lines, clearing, and cleaning dining and serving areas, putting away stock and kitchenettes, and washing dishes, pots, and pans in a volume dining or food service facility.</p><p>Employees ensure the various dietary needs of clients, patients, students, and inmates are met to adhere to specific nutritional requirements and dietary needs.&nbsp; Employees monitor and review prescribed dietary orders.&nbsp; Follows portion control guidelines.</p><p>What's in it for you? The Oregon State Hospital is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.</p><ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members with minimal out-of-pocket costs (member cost share is as low as 1% - 5%). Try this free virtual benefits counselor by clicking here: <a href="https://www.oregon.gov/oha/pebb/pages/alex.aspx&amp;nbsp" target="_blank">https://www.oregon.gov/oha/pebb/pages/alex.aspx&amp;nbsp</a>;</li><li>Paid Leave Days:<ul><li>11 paid holidays each year.</li><li>3 additional paid personal business days each year.</li><li>8 hours of paid sick leave accrued each month.</li><li>8 hours of vacation leave accrued each month with increases every 5 years.</li></ul></li><li>Pension and Retirement plans. After six months of service, you may qualify for the Public Employee Retirement System (PERS). New employees may be enrolled in the Oregon Public Service Retirement Plan (OPSRP).</li><li>Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) opportunity. The PSLF program may forgive student loan balances after you’ve made the equivalent of 120 qualifying monthly payments.&nbsp;</li><li>Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.</li><li>Continuous growth and development opportunities.</li><li>Click here to learn more and access a summary of State of Oregon benefits.</li></ul><p>The Oregon Health Authority is committed to:</p><ul><li>Eliminating health inequities in Oregon by 2030</li><li>Becoming an anti-racist organization</li><li>Developing and promoting culturally and linguistically appropriate programs, and</li><li>Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.</li></ul><p>Special Qualifications</p><ul><li>Must have a Food Handlers Certification within 30 days of appointment OR completion of the Marion County Advanced Food Management Principles and Concepts Training, including HACCP Certification, at the time of appointment. Must always be current &amp; certified in safe hood handling certifications.</li><li>Valid Oregon Driver’s license.</li></ul><p>Minimum Qualifications: </p><p>Six months of experience in customer or food service.</p><p>Desired Attributes: </p><ul><li>Must be able to speak, write, understand, and follow written &amp; verbal instructions in English</li><li>Able to work under pressure and meet deadlines</li><li>Able to work during inclement weather</li><li>Effectively operate standard food service equipment</li></ul><p>Working Conditions: </p><ul><li>Standing, walking, bending, stooping, kneeling, twisting, and lifting (50 lbs.)</li><li>Exposure to extreme temperature variations and high humidity</li><li>Work safely in noisy, wet, slippery floor work areas</li></ul><p>May be required to work hours that are subject to change with little notice and may be required to work hours that exceed the regular schedule. i.e., a double shift or different shift in addition to your regular schedule.</p><p>Directions to Apply:</p><p>Please fill out the online application and submit a resume.</p><ul><li>External Applicants: Click the “Apply” button and submit your application. Click this link for the External Candidate job aid, and view this video for additional information.</li><li>Current State of Oregon employees: Apply through your employee Workday account. View this job aid for assistance.</li></ul><p>Resources:</p><ul><li>Workday will timeout after 20 minutes of inactivity.</li><li>Workday performs best in Google Chrome.</li><li>Check both your e-mail and Workday account for updates regarding this recruitment.</li><li>Oregon Health Authority (OHA)<ul><li>Oregon Health Authority Website</li><li>Mission, Vision and Core Values</li><li>Programs and Divisions</li></ul></li><li>Career Resources<ul><li>State of Oregon Career Resources Page</li><li>Get Your Application and Resume Noticed</li><li>Ace the Interview</li><li>Search for State of Oregon jobs</li><li>How to Set Job Alerts</li></ul></li></ul><p>Additional Information:</p><ul><li>Visa Sponsorships: Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.&nbsp; OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.</li><li>Pay Scale: Upon receiving a salary offer, we will conduct a pay equity assessment using the information provided in your application to determine your salary placement upon hire. To ensure a comprehensive evaluation, please make certain your application materials are up-to-date and thorough. Include relevant details such as your work history, education, volunteer work, lived experiences, and any other pertinent information related to the position you are applying for. Please visit the Pay Equity Project homepage to learn more.</li><li>Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check, and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test (including marijuana due to the use of federal funds).</li><li>Veterans: If you are a veteran, you may receive veterans’ preference points. Click here for more information about veterans’ preference. If you checked that you are a veteran, you will receive a notice in your Workday inbox and will be required to provide your documents at that time. Veterans | Oregon Department of Veterans Affairs: 1-800-692-9666</li><li>This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.</li></ul><p>Questions?</p><p>If you have questions or would like assistance, including an accommodation request under the Americans with Disabilities Act, please contact Tiffany Gregg, HR Analyst, at <a href="mailto:tiffany.gregg@oha.oregon.gov" target="_blank">tiffany.gregg@oha.oregon.gov</a> or text/call 503-716-7772. TTY users, please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll-free 1-855-524-5627, for customer service assistance.</p><p>Affirmative Action, Equal Opportunity, and Pay Equity:</p><p>The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.</p><p>The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.</p>

Oregon Health Authority

Food Service Worker

<p>Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Business Analyst II works closely with business units to gain in-depth business understanding of customer’s business strategy processes, services, roadmaps and the content in which the business operates. The Business Analyst is focus-driven, focusing on strategy, collaboration, prioritization based on value off internal and external customers. The position consults and collaborates with internal and external customers to address any issues that are contributing to inaccurate or inefficient procedures/ processes within the Department. This position is key to understanding the documenting capabilities needed to address business challenges. It is responsible for reviewing end-to-end business processes to identify, address, and remediate operational and functional risks. This position conducts a strengths, weaknesses, opportunities, and threats (SWOT) analysis to identify opportunities to improve operational efficiency. It is responsible for a full range of activities leading small to large size projects, assist project managers on complex projects related to operational business functions affecting internal departments and external customers at market level.&nbsp; </p><h4>Duties</h4><p>Participate and contribute in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; follow escalation process; and managing customer relationships. Ensure data is valid and reliable; develop business process improvement; monitor and update software as needed; partner with internal and external customers to accomplish long-term business strategies and goals. &nbsp;Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management. &nbsp;Identify improvement opportunities (proactive and reactive).</p><p>Oversee customer relationships and expectations through communication process; updating others through project paths. &nbsp;Support and align efforts to meet business and customer needs. Facilitate meetings, projects, and presentations to diverse audiences. &nbsp;Provide leadership to team members and peers, collaborating cross-functionally with others; articulate ideas and viewpoints to Senior Management, peers, and others; identify and initiate projects; manage resources; implement resolutions; and hold self-accountable for completing tasks and results. &nbsp;Provide a strategic asset to decompose strategy into value change initiatives.</p><p>Maintain an up-to date knowledge of Information Systems to develop, execute, and improve corrective action plans by providing subject matter expertise and guidance to best business practices. &nbsp;Stay current with customer needs and strategies; utilize formal and informal written communication methods (BRDs, emails, PowerPoint presentations, Visio workflows, executive summaries, and project logs). &nbsp;Provide and support business solutions; build relationships with internal/external customers and key stakeholders; monitor project progress and results; provide project analysis and root-cause of operational issues.</p><p>Demonstrate leadership and interpersonal communication skills by working collaboratively and effectively with peers, superiors and subordinates to accomplish objectives. Able to concisely, clearly and formally communicate complex concepts and formulate process solutions. Work as a subject matter expert and review all submitted problem and improvement reports; identify priority issues; evaluates opportunities for improvement, presents findings to supervisors for evaluation and prepares resolution work plan as directed. Develop and execute test plans. Monitor all solutions through to resolution.</p><p>Perform other duties as assigned.&nbsp;</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p>Required:<br>At least 3 years of experience in data analysis in a health or managed care environment.</p><h4>Skills</h4><p>Required:</p><p>Proven ability to significantly impact process improvement and process management.</p><p>Ability to document scope, project tasks in a clear and concise manner.</p><p>Thorough understanding of relevant industry practices, techniques and standards.</p><p>Must have a comprehensive understanding of business process/ life cycle management principles, theories and concepts.</p><p>Strong problem-solving/ analysis skills.</p><p>Proficiency in Microsoft Office applications, database management.</p><p>Articulates relevant information and directions in an organized and concise manner.</p><p>Strong interpersonal, verbal, and written communication skills; Understanding of effective communication concepts tools and techniques.</p><p>Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.</p><p><br>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Business Analyst, Finance                                                    </p>

L.A. Care Health Plan

Business Analyst II (ALD) 2 year

<p>Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Financial Planning and Analysis Financial Analyst III is involved in the preparation of the annual budget and forecast. This position is a key contact for operating budget matters and supports Division Chiefs and Directors on operational spending analysis. This position prepares, consolidates, and analyzes budgets for L.A. Care Health Plan; including Operating Budget, Forecasts, Monthly Variance Reports, Strategic Reports and Long Range Plans. Other duties include assistance with financial statement analysis, preparing reports for presentation, and other ad hoc reports. The position interacts with members of the management team and other department staff to assist in the development of the annual budget/forecast.</p><p>Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Develop budget/ forecast data models (for projecting membership, estimating revenue and cost of healthcare expense categories, and calculating administrative costs). Consolidate revenue, cost of healthcare and administrative expenses. Compile annual budget book and narratives for approval by senior staff and governing bodies. Assist individual cost centers in developing the budget. Timely development of a manageable and reasonable budget. </p><p>Create, analyze, and disseminate variance reports to aid Senior Management with decision making. Support Division Chiefs and Directors on monitoring departmental spending and actual vs. budget variance analysis.&nbsp; Actively participate and lead assigned areas for the development of the budget, monthly and quarterly financial review, and long-range financial forecast based on expected operations and business conditions. Perform complex financial analysis of specific capital and extraordinary projects and make recommendations to management. Serve as a Finance liaison with other departments. Prepare and present staff reports and other necessary documents. Support and act as consultant to other departments and managers. </p><p>Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Economics or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p>Required:<br>At least 5 years of experience analyzing data in a financial context.</p><p>Experience with financial data for Medi-Cal population.</p><p>Preferred:<br>Previous experience in accounting, budgeting and forecasting is a strong plus.</p><h4>Skills</h4><p>Required:<br>Extensive knowledge and demonstrated ability to analyze complex issues and present findings and recommendations to senior management in a logical and understandable manner.</p><p>Excellent analytical, organizational, and presentation skills.</p><p>Superior attention to detail</p><p>Strong understanding of GAAP and Finance Concepts.</p><p>Understanding of accruals, operating costs vs. capital costs<br>Advanced/Expert skills in Excel on V-Lookup and pivot tables.</p><p>Proficient in SharePoint maintenance.</p><p>Ability to multitask and meet constant deadlines.</p><p>Proven ability to work effectively with others in a team-oriented environment.</p><p>Preferred:<br>SQL skills and budget system development skills.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Financial Analyst, Financial, Accounting, Finance                                                    </p>

Financial Planning and Analysis Financial Analyst III

<p>Salary Range:&nbsp;&nbsp;$50,216.00&nbsp;(Min.) -&nbsp;$62,770.00&nbsp;(Mid.) -&nbsp;$75,324.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Customer Solution Center Even MORE Service Liaison I, will communicate to members in all line of business (LOB) regarding: welcome calls, outbound calls, member -Health Risk Assessment, related programs by LOB. Conduct and document outreach activities (call, web, email) consistently and accurately. The Liaison will proactively identify, document, investigate, &nbsp;and resolve member issues in a timely and appropriate manner. The Liaison will also identify potential areas of membership dissatisfaction and recognize improvement areas. The Liaison is responsible for facilitating member enrollment and outreach efforts, with a focus on:<br>&nbsp; &nbsp;* Health Risk Assessment- ensure to meet all regulatory requirements for Centers for Medicare and Medicaid Services(CMS), &nbsp;and for SPD population.<br>&nbsp; &nbsp;* Contacting members to obtain their selection of Primary Care Provider (PCP)/clinic, medical group, (and Plan Partner, where applicable) assignment if information was not provided on choice forms, enrollment applications, data transmissions from applicable sources, etc. as well as the preferred threshold language and/or alternative format for receiving their welcome kits, network-related member notification letters, etc.&nbsp;<br>&nbsp; &nbsp;* Collaborating with internal and external stakeholders and members to facilitate continuity of care and the related enrollments and assignments (based on enrollment information for Covered California, permission-to-enroll forms, daily updates from PASC, COBRA/ICP elections, etc.)<br>&nbsp; &nbsp;* Processing and screening applications and renewals for Healthy Kids members, notifying applicants of the disposition of their application/renewal, and conducting the appropriate follow-up (including review of vendor outreach efforts)<br>&nbsp; &nbsp;* Working with various internal, Plan Partner, medical group, etc. staff to address questions regarding member eligibility and demographic information.<br>&nbsp; &nbsp;* Collaborating with Department of Public Social Services (DPSS), Health Care Options, the Ombudsman, Covered California, PASC, third party liability constituency, etc. staff to address and resolve questions, issues, etc. regarding member demographic information (e.g., CIN, name, address, and other related information) so that it can be appropriately updated and reflected in the system. Liaison also attends and participates in various internal and external meetings in this regard.</p><h4>Duties</h4><p>Facilitate the timely contact of members regarding member outreach and retention programs for all lines of business via direct member communication, including welcome calls and meeting all regulatory requirement for Health Risk Assessments for CalMediConnect members and SPD members. Facilitate member choice assignment and fulfillment of materials in the appropriate language and/or alternative format. This is aligned with service level requirements. (40%)</p><p>Even MORE Service Liaison will track, document, and report member outreach and retention campaigns into SalesForce and QMEIS. Liaison will also assist with coordinating with other departments to follow up and resolve issues that arise through member contact, including potential care coordination/continuity of care issues. (20%)</p><p>Liaison to meet L.A. Care’s P&amp;P requirements for attendance and follow department guidelines and expectations. Collaborate with the CSC Departments regarding member enrollment efforts for all lines of business. (15%)</p><h4>Liaison will assist with identifying and assessing areas of potential member dissatisfaction (PQI) as well as focusing on opportunities for service/process improvement. This is in compliance with regulatory requirements for auditing purposes. (10%)</h4><h4>Liaison to assist Business Units and Product Lines with the implementation and completion of special projects, including member loyalty programs. Collaborate with internal and external peers to enhance the integrity of member information and ensure continuity of care and increase member retention. (5%)</h4><h4>Perform other duties as assigned. (10%)</h4><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4><h4>Experience</h4><p>Required:</p><p>At least 1 year of customer service experience in a corporate setting.</p><p>Demonstrated experience handling complex customer calls.</p><p>Preferred:</p><p>Managed care or healthcare experience.</p><h4>Skills</h4><p><br>Required:<br>Strong verbal and written and communication skills.</p><p>Strong organizational skills.</p><p>Preferred:<br>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicaid, Medicare, Social Services, Healthcare, Service                                                    </p>

Customer Solution Center Even MORE Service Liaison I

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Contact Center<p>All Locations: </p>Revere<p>Position Summary: </p><p>Category: Administrative<br>Hours: 40<br>City: Revere<br>Department: Contact Center</p><p>Job Description Summary</p><p>Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.</p><p>We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.</p><p>This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.</p><p>As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.</p><p>*$1,000 Sign on Bonus!</p><p>Essential Duties and Responsibilities:</p><ul><li>Schedule, reschedule, and cancel appointments.</li><li>Document clear and concise messages and route appropriately.</li><li>Appropriately transfers calls to other departments when required.</li><li>Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.</li><li>Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.</li></ul><p><i>Job requirements</i></p><ul><li>High school diploma or GED required</li><li>Minimum of 1-year customer service, administrative, or call center experience</li><li>Excellent written and verbal communication skills</li><li>Judgment and problem-solving skills</li><li>Proficient in Microsoft Office Suite</li><li>Bilingual fluency in Spanish/English preferred</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus</li></ul><p>In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.</p><p>Come join our team and make a difference in patient care!</p>

East Boston Neighborhood Health Center

Customer Service Rep II

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Registration<p>All Locations: </p>East Boston<p>Position Summary: </p>The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.<p>Duties and Responsibilities: </p><ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul><p>Skills/Abilities </p><ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul><p>Experience </p><ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul><p>Education </p><ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required</li><li>Maintain annual CAC certification</li></ul><p>Benefits</p><ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul><p>Pay Range</p><p>$19.55 up to $29.33 based on experience</p><p><br><i>NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.</i></p>

Coordinator Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Contact Center<p>All Locations: </p>Revere<p>Position Summary: </p>We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.<br><br>Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.<p>Category: Administrative<br>Hours: 40<br>City: Revere<br>Department: Contact Center</p><p>Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.</p><p>We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.</p><p>This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.</p><p>As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.</p><p>*$1,000 Sign on Bonus!</p><p>Essential Duties and Responsibilities:</p><ul><li>Schedule, reschedule, and cancel appointments.</li><li>Document clear and concise messages and route appropriately.</li><li>Appropriately transfers calls to other departments when required.</li><li>Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.</li><li>Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.</li></ul><p><i>Job requirements</i></p><ul><li>High school diploma or GED required</li><li>Minimum of 1-year customer service, administrative, or call center experience</li><li>Excellent written and verbal communication skills</li><li>Judgment and problem-solving skills</li><li>Proficient in Microsoft Office Suite</li><li>Bilingual fluency in Spanish/English preferred</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus</li></ul><p>In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.</p><p>Come join our team and make a difference in patient care!</p>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Family Medicine<p>All Locations: </p>East Boston<p>Position Summary: </p>NeighborHealth is seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operations Manager is responsible for supporting the Administrative and Medical Director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance.  Assist with department’s day to day operations. Previous experience with scheduling a plus!  Individual must be organized, and be able to multi-task. <br><br>Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation.<p>Responsibilities</p><ul><li>Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.</li><li>With the medical director develop and distribute the “On Call Schedule” if needed.&nbsp; Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)</li><li>Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.</li><li>Coordinate a schedule for all nurses, MA’s and clerical support.&nbsp; This includes processing time off request both planned and unplanned.&nbsp; Evaluate staffing and workflow daily to determine staffing needs.</li><li>Approves payroll within Workday as needed and directed by Administrative Director.</li><li>Demonstrates flexibility and creativity and a performance improvement approach to practice and operations</li><li>Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.</li><li>Promotes a sense of teamwork through inclusion, collaboration, and advocacy.</li><li>Assists in planning for capital equipment needs in collaboration with the Administrative Director.</li><li>Coordinates/conducts monthly patient-safety/Open for Business audits</li><li>Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.</li><li>Reviews incident reports and plans for quality improvement for individuals or the department based on trends.</li><li>Participates in quality improvement programs in collaboration with administrative director.</li><li>Acts as a clinical resource and role model to staff.</li><li>Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and Compliance </li><li>Participate in required departmental activities and meetings. </li><li>Participates in yearly budget process</li></ul><p>Requirements</p><ul><li>Minimum of 3-5 year experience in an ambulatory care practice setting.&nbsp; </li><li>Minimum of 2 years relevant management experience. </li><li>Bilingual a plus</li></ul><p>Benefits:</p><ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul><p>Starting at $64,206, and up to $81, 863 based on experience </p>

Manger Operations

<p><strong>The Opportunity:&nbsp;</strong>Field Supervision Principal</p><p><strong>Summary</strong></p><p>The Field Supervision Principal (FSP) is a first line supervisor for assigned Equity Services, Inc. (ESI) Registered Representatives (RR), Investment Advisor Representatives (IAR) and Non-Registered Fingerprinted (NRF) staff throughout the country.&nbsp; This position is responsible for maintaining ongoing relationships with assigned personnel to educate, guide and support their compliance responsibilities.&nbsp; The FSP will serve as the supervisory point of contact for operational procedures to help ensure compliance with all applicable Equity Services, Inc. and industry requirements.</p><p><strong>Key Responsibilities</strong></p><p>The FSP will have responsibility for providing day to day supervision, including:</p><ul><li>Maintenance of required Field Office of Supervisory Jurisdiction (OSJ) books and records</li><li>Training based on Registered Representative's business needs and opportunities</li><li>Proactive communication of all applicable ESI and industry requirements</li><li>On-site supervisory office inspections of assigned ESI branch offices/non-branch locations as prescribed, with follow up and resolution of audit findings</li><li>Regular interaction with RRs to proactively address potential compliance issues and minimize risk</li><li>Investigation of potential compliance or sales practice issues, taking appropriate corrective action as needed in collaboration with Compliance and other internal business units</li><li>Acting as a conduit of information between Home Office and field members to problem solve</li><li>Vetting of new recruits, including supervisor review and sign off on related licensing and registration paperwork, and compliance and regulatory reporting requirements such as branch office disclosure, office sharing arrangements, outside business activities, etc.</li><li>Principal review and sign off for all assigned supervisory reviews such as weekly blotter and correspondence, retail communications, seminars and public speaking events, gifts, incentives, etc.&nbsp;</li><li>Other supervisory responsibilities as assigned</li></ul><p>The FSP will also serve as the first line operational contact for RRs, providing support that may include:</p><ul><li>Business submission requirements and workflow best practices</li><li>Approved Firm technology tools, platforms and requirements</li><li>Ability to implement and enforce regulatory and supervisory-based decisions</li><li>Proactive collaboration and service-based responses for escalated items</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree or an equivalent combination of relevant field experience</li><li>Knowledge of insurance and annuities, mutual funds, general securities and other investment products, markets, and distribution required, previous experience with insurance affiliated entities a plus</li><li>Minimum 3 years of direct broker dealer supervisory experience required, investment advisory and/or compliance experience a plus.</li><li>FINRA Series 7 &amp; 24 (or Series 9/10) required, Series 53 a plus</li><li>Strong oral and written communication skills to effectively communicate with field and home office at all organizational levels</li><li>Strong presentation skills</li><li>Detail oriented with demonstrated project management skills</li><li>Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment</li><li>Experience with all Microsoft applications, particularly Word, Outlook, Excel, PowerPoint; knowledge of social media platforms a plus</li><li>Ability to travel 25-30% of the time</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><p>#LI-DO1</p><p>#LI-Hybrid</p><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Field Supervision Principal

<p><strong>Contact Center - Quality Associate I</strong></p><p>What’s it like to work here?</p><p>At National Life, do work that matters in a culture where people matter. Be part of a growing company, where you drive your career and have an impact every day. We believe that growth isn’t just about numbers, it's about keeping promises to our customers and each other. We see ourselves as “do gooders” who have been contributing to our company, our cause and our communities for over 170 years. Watch a few videos to get to know us.</p><p>National Life Group currently has an opening for a Quality Associate to work with the Contact Center to help to ensure that we are delivering positively transformative experiences through monitoring the transactions performed by our Contact Center associates. The Quality Associate also helps to proactively identify opportunities for process improvement, technological investment, and enhanced training to drive positive change to the customer and agent experience.&nbsp;&nbsp;</p><p>Key Responsibilities&nbsp;</p><ul><li>Observe, review, and record Contact Center transactions to ensure that the transaction was complete, accurate and in line with internal and external requirements</li><li>Provide management reporting of Contact quality data (Calls, emails, chat, text, etc.)</li><li>Assist with follow-up to policyholder or agent inquiries in regard to transactions</li><li>Proactively seek process improvement opportunities</li><li>Understand customer and agent needs and requirements to execute effective quality control processes</li><li>Implement quality assurance standards and assure ongoing compliance with quality and industry standards</li></ul><p>Qualifications: Does this sound like you?</p><ul><li>Strong Industry-specific product and process technical expertise</li><li>Outstanding analytical and problem detection and solving skills</li><li>Ability to work in a fast-paced environment, independently and as a team player.Must be comfortable providing reports and presentations to Leadership team</li><li>Thorough and observant, with an eye for detail</li><li>Customer focused with exceptionally strong communication skills</li><li>Organized, driven, innovative and able to set and meet deadlines</li><li>Proficient with the Microsoft Office suite (Outlook, Word, PowerPoint, Excel)</li><li>Must be able to pass a background check</li><li>College degree preferred</li></ul><br><h6>National Life requires all new hires to record their vaccination status and, if applicable, submit acceptable proof of vaccination, within 3 business days of their start date.&nbsp;</h6><h6>The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy</h6>

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