Account Manager Alliances, Digital Data Design Institute

05-Aug-2024

Account Manager Alliances, Digital Data Design Institute

Harvard Business School

66509BR

Job Summary

Digital Data Design Institute (D^3) Alliances, part of our broader Global Engagement platform, engages with corporations, non-profits, foundations and others globally to establish member partnerships and research collaborations. The Institute is built to dynamically adapt and scale, and responsibilities will evolve over time.

The goal of the Alliances team is to ensure the success of the institute membership program by engaging with new and existing industry members for research-based engagements relating to digital technologies and AI, unlocking corporate innovation and growth. The membership services program is in its inaugural launch year and will be ramping up in the coming year.

Position Description

Responsibilities Include:

Account Management:

• Develop and maintain strong relationships with key member stakeholders at the C-Suite level (Including CEO, CDO, etc.), as well as key senior strategic and financial decision makers across organizations.
• Act as the main point of contact for all inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.
• Shape the strategic direction of member relationships and drive operational success for the account.
• Regularly communicate with members to assess their needs, gather feedback, and identify opportunities for additional services that align D^3’s portfolio of research with practical outcomes.

Member Engagement:

• Coordinate with internal teams to ensure that account and other member needs are met efficiently and effectively in a timely manner.
• Design and execute personalized engagement strategies to enhance member satisfaction and retention incl. regular member check-ins and updates.
• Document alignments and monitor member engagement and satisfaction metrics, proactively addressing any issues that may arise.

Strategic Planning:

• Work closely with the Director of Corporate Alliances to develop strategic account plans for all members.
• Identify growth opportunities across industry sectors, leveraging market insights and industry trends to inform account management engagement and delivery model.
• Provide input on institute offerings based on member feedback and market research.

Collaboration and Coordination:

• Coordinate with internal departments such as research operations, learning network team, and design thinking to ensure seamless delivery of services to members.
• Collaborate with the wider Corporate Alliances team to identify new business opportunities and support the acquisition of new members.

Functional Ramp up:

• Support the ramp up of the membership services team and infrastructure for ensuring superior customer experience for all members.

This role is also responsible for other duties as assigned.

Basic Qualifications

• Bachelor's degree in business administration, sales and marketing, or a related field required
• 5 years of experience in account management, customer service, customer success, or sales is required

Additional Qualifications and Skills

• Experience working in dynamic fast-paced environment in technology, higher ed or business 
• Working knowledge of digital transformation concepts.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Demonstrated ability to build and maintain strong client relationships.
• Strategic thinking and the ability to identify and capitalize on business opportunities.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.
• Previous executive relationship management and conflict resolution experiences.
• Passionate about research pertaining to digital technologies and AI.
• Eagerness to make data-driven decisions in a dynamic environment.
• Consistent track record of meeting and exceeding target goals.
• Strong sense of ownership and dedication to accomplish goals and targets.

Additional Information

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment

About Us

Launched in 2022, the Digital Data Design Institute at Harvard (D^3) is a global research center that provides research-driven insights, accessible to anyone in the world, on using AI and digital technologies to advance business and society. 

Founded on the premise that AI technology is only half the answer and that businesses must also revamp their processes to harness AI’s potential, the Institute is made up of an unbiased, multidisciplinary team of researchers and scientists, business leaders, and entrepreneurs. D^3 consists of numerous Harvard and Harvard Business School faculty and its labs focus around six key themes: Human-Centered Technology, Emerging AI-based Operating and Business Models, Evolution of Business Technology, Future of Work, Performance & Metrics, and Data, Privacy, Security, and Regulation.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

358057 Admin Pro/Indiv Contrib

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

057

Department

Digital Data Design Institute

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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