Assistant Director of Student Services
19-Sep-2024
Assistant Director of Student Services
Faculty of Arts and Sciences
66924BR
Position Description
The Assistant Director of Student Services reports to the Director of Student Services at Harvard Kenneth C. Griffin Graduate School of Arts and Sciences (GSAS). This position also works closely with the Student Affairs Team, including the Dean of Students, the Student Success team, Residential Life, the Student Center at Harvard Griffin GSAS, and the Non-Discrimination and Professional Conduct team to support the Harvard Griffin GSAS mission. This position is in frequent contact with faculty and staff in academic departments, Harvard Griffin GSAS staff, and campus and community partners (HUPD, CAMHS, DAO, ARC, and more) to support students.
Duties include, but are not limited to, the following:
Coaching & Advising:
- Coaches/advises students on matters related to student concerns, resource referral, and provides ongoing case management.
- Provides advising and consultation to faculty and staff on matters related to student wellbeing.
- Independently facilitates problem-solving for high levels of personal and academic concerns.
- Updates/creates records/reports in student information system of student meetings, provides ongoing case management, tracks data, excels at email communications, and creates action plans associated with individual students.
- Maintains excellent documentation. Understands University policies and protocols and exhibits confidence of when to consult. Researches best practices to create and update protocols as appropriate.
- Co-facilitates meetings (with the Director) with departmental faculty and staff and campus partners (Financial Aid, CAMHS,DAO, HUPD, ARC) for regular meetings concerning student trends, collaboration, projects, and case management.
- Advises faculty, staff, and partners to determine action steps for student support.
- Deep understanding of University and community resources. Serves in an on-call capacity to respond to HUPD/HUHS as needed and independently navigates crisis response.
- After-hours response to urgent concerns while exercising expert level decision-making and highly-skilled judgment calls to determine next steps and communication to leadership.
- Preventive care including presentations and initiatives for students, student leaders, faculty, and staff.
- Coordination with internal and external stakeholders to ensure appropriate referrals are made. Deliver strong presentations to increase contact with the Office of Student Services.
- Independently researches best practices and, at the discretion of the Director, implements initiatives to further the mission of the office.
- Contributes to the strategy of the Office along with Director. In the absence of Director, may step into supervisory role of Program Coordinator and may represent Director at meetings.
- Works on independent daily tasks and divisional projects, other duties as assigned (e.g., Harvard Griffin GSAS Welcomes, supporting departmental and divisional initiatives, etc.).
Basic Qualifications
- Bachelor’s degree or equivalent work experience required
- Minimum of 5 years’ relevant work experience
Additional Qualifications and Skills
- Master’s degree in relevant field (preference given to higher education, counseling, social work, or similar)
- Relevant work experience in student support, social work, or counseling
- Crisis management skills, experience being on-call and implementing emergency protocols
- Strong experience working with diverse students, colleagues and external organizations
- Skilled at facilitation, public speaking or presenting for large/small groups
- Ability to learn and utilize Maxient or other CRM case management systems; knowledge of Microsoft Office Suite and ability to learn new technological systems
- Excels at organization, time and priority management, and communication skills (both written and verbal)
Additional Information
A cover letter is strongly encouraged at time of application.
All formal offers will be made by FAS Human Resources.
We are unable to offer visa sponsorship now or in the future for this position.
Work Format Details
This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process.
About Us
Harvard Griffin GSAS is where scholarship and innovation meet, where ideas are challenged and theories developed, where new knowledge is created, and where scholars emerge. The mission of Harvard Griffin GSAS is to identify and attract the most promising students to form a dynamic and diverse community, and to shape them into visionary scholars, innovative educators, and creative leaders.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Faculty & Student Services
Department Office Location
USA - MA - Cambridge
Job Code
S0357P FSS Student Servics Officr III
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
Graduate School of Arts and Sciences
Salary Grade
057
Department
Harvard Griffin GSAS
Union
00 - Non Union, Exempt or Temporary
Time Status
Full-time
Pre-Employment Screening
Education, Identity
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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