TITLE Associate Account Manager
DEPARTMENT Client Services
DIVISION NP Accel
LOCATION REMOTE – US
ABOUT OUR COMPANY
NP Digital (NPD) is a Global Award-Winning Performance Marketing Agency. In 2023 NPD was named a Campaign Magazine Global Agency of the Year, and was Adweek’s #7 fastest-growing large international agency. For a second consecutive year, we landed in the top 10% of Inc. 5000’s fastest-growing private companies. All while simultaneously maintaining employee satisfaction, which earned us an Inc. Best Workplaces award in 2022, 2023 and 2024's Ad Age Best Places to Work.
NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.
NP Accel focuses on creating innovative, adaptive, and data-driven digital marketing plans for our SMB clients. Obsessed with helping companies grow and exceed their goals with scalable solutions, NP Accel delivers on the mission of continually helping brands connect and engage with their audience.
ABOUT THE OPPORTUNITY
We are seeking a creative go-getter to serve as an Associate Account Manager for our company.
The Associate Account Manager is a client-facing role. Working both as an individual contributor and collaboratively with a team, this role is responsible for building and maintaining healthy client relationships.
The ideal candidate for this role has a digital background, superior communication skills, and strong desire to learn and grow in a digital agency environment. Demonstrated, hands-on experience managing multiple clients is a huge plus, but not required. We are seeking high potential performers that just need a great opportunity to grow!
ABOUT THE RESPONSIBILITIES
Works hand-in-hand with our Group Account Directors and delivery teams to drive results for our client base.
- Interface with clients, strategic leads, and supporting account team to deliver for clients across a wide array of industries.
- Demonstrate confidence and authority as the day-to-day voice of the agency.
- Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns.
- Acquire in-depth knowledge of each clients’ business including key issues, competitive situations and industry trends.
- Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving.
- Effectively present the agency’s POV, recommendations, and deliverables to a range of client audiences.
- Serve as a thought leader and client advocate for new technologies, platforms, and programs.
- Work alongside dedicated specialists and Group Account Directors to create a good story around campaign performance, provide strategic insights and recommendations.
- Ability to define KPIs and deliver on client objectives and targets for volume and ROI.
ABOUT YOU
- 1 year of experience in a digital marketing setting, whether that be an agency or in-house.
- A passion for marketing and client service.
- Strong written and verbal communication skills.
- Demonstrated organizational skills and extreme attention to detail.
- Able to work independently and efficiently in order to meet organizational goals.
- Deadline-oriented, and able to deliver high quality work to clients under pressure.
- Excellent analytical, critical-thinking and problem-solving skills.
- Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities.
BONUS POINTS
- Previous work at an Agency preferred with hands on familiarity in account management.
- Strong foundational knowledge of SEO practices and implementation.
- Experience with Google AdWords and Google Analytics.
- GA, Google Ads Search certifications.
- Email, CRO, offsite content marketing experience.
ABOUT YOUR GROWTH
As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:
- Associate (typically 0-1 years)
- Mid-level AM (typically 1-2 years)
- Senior Account Manager (typically 2-3+ years)
ABOUT OUR BENEFITS
We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:
- National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
- Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
- Health Savings Accounts with employer contribution, Flexible Spending Accounts, Dependent FSA
- Vision and dental coverage
- Employer-paid short term disability and life and AD&D insurance
- Employer-paid premium subscription to the Calm app
- Voluntary pet insurance for your furry family members
- Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
- New hire technology stipend to set up home office
- Employer-Sponsored 401(K) and roth retirement
ABOUT THE COMPENSATION
- Base Salary: USD $50,000 to $55,000.00; depending on experience and skills
- Commission eligible
ABOUT OUR CULTURE
We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:
Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.
Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.
Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.
NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
