Bilingual Customer Service Rep 1, 2, or 3- Bulloch HD
Description
As a Bilingual CSR with the Bulloch County Health Department, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties.
The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
Job Responsibilities
Under limited supervision, coordinates administrative operations requiring advanced knowledge of Health Department operations, policies, and procedures; Provides guidance, consultation, and technical assistance to clients and others within the organization; Will interpret and translate orally and in writing for clients receiving professional health care in a variety of program areas; Researches and analyzes program/operation data and generates reports as needed. Provides clerical support for different Public Health programs and excellent customer service to internal and external customers.
Minimum Qualifications
High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information. Bilingual-Spanish.
Preferred Qualifications:
Computer experience (Word, EXCEL, PowerPoint, data entry, etc.); Public Health experience; Experience working in an office and/or clinic setting. Customer Service skills.
Additional Information
Benefits:
40-hour work week (Monday – Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation – 457.
Additional Information:
The Southeast Health District (SEHD) encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals.
A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information:
Current State employees are subject to State Personnel Board rules regarding salary.
Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
SEHD is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact education institutions to verify degree, diploma, licensure, etc.
Drug and Medical Screening may be required. Fingerprint Criminal Records Investigation is required.
