Overview
The Card Services Specialist is responsible for providing support to internal and external members on all debit card maintenance related inquiries. This position is responsible for working OnPoint ATM disputes, problem-solving, providing solutions and education for staff and members, processing card maintenance requests, and have a firm understanding of debit card systems, including vendor platforms. The Card Services Specialist 1 will have a comprehensive understanding of Credit Union policies and procedures, ATM/POS, and all debit card services provided by the Card Services department in order to assist members and staff with their inquiries and responsibilities.
Responsibilities
- Responsible for the resolution of daily inquiries relative to debit cards, including direct member inquiries or those on behalf of Member Services or Branch personnel.
- Exemplifying best in class service while providing education to our internal and external members.
- Work appropriate and timely handling of OnPoint ATM disputes and research, and ensures chargebacks are filed according to regulations.
- Oversees card reissue cycles, the ordering, cancelling, and inventory maintenance of credit/debit and ATM cards, and security of the same.
- Evaluate debit velocity limit restrictions with staff and members, and discuss criteria required to increase limits.
Additional Responsibilities
- Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions.
- Provide professional, high-quality service to our members and all fellow employees.
- Provide ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
- Effective time management and prioritization of tasks and assignments.
Knowledge, Skills, and Abilities
- Effective verbal and written communication skills, ability to clearly document changes in procedures
- Solid understanding of financial institution operations policies, procedures and applicable regulation
- Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
- Collaborative team-mentality combined with critical thinking; empowered to provide input
Requirements
- Education: High School diploma or equivalent required
- 40 hours per week
- Tuesday - Saturday work schedule
- Hybrid role
Hours
Monday to Friday from 8:30 am to 5:30pm or 9:15 am to 6:15 pm
Eventual Saturdays.
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
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