Clinical Quality Improvement Specialist

01-Nov-2024

Clinical Quality Improvement Specialist

Harvard T.H. Chan School of Public Health

67304BR

Job Summary

Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people’s lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has programs that span the spectrum of health care, including childbirth, surgery, primary care, and serious illness.

In addition to teams organized around clinical areas, Ariadne Labs has teams organized around methodological expertise: Innovation, Science & Technology, and Implementation. We call these teams our platform teams. In academia, research teams are often siloed around a specific topic or question. They may have few opportunities to share lessons learned across research fields and may not always have access to a wide range of specialized skill sets. Our platform teams collaborate across topic areas as thought partners and provide technical expertise in designing, testing, and spreading solutions. Our matrixed structure allows us to collaborate on all projects, big or small, with expertise in data science, computer science, human-centered design, quality improvement, implementation, and more.

The Clinical Quality Improvement Specialist will report to the Assistant Director of the Implementation Platform and work across multiple projects, including the Delivery Decisions Initiative and Serious Illness Care Program, to provide support in designing, testing, and delivering effective quality improvement solutions and implementation plans to meet the needs of end users. Using the best practices from quality improvement and implementation, the Specialist will work with our programs and project teams to bring a solution to practice. They will engage at a deep level across clinical domains to build the capabilities, systems, and processes needed to deliver scalable and sustainable solutions. The Specialist will leverage managerial experiences and expertise in clinical settings to foster relationships between Ariadne Labs and the leaders and champions of healthcare facilities where implementation is taking place, both domestically and internationally, by effectively applying core principles of quality theory.

Ariadne Labs believes strongly in the values of teamwork, respect, ongoing learning and engagement to support work towards our vision.

If you’re excited about the position but don’t meet all the qualifications listed above, please apply anyway! Ariadne Labs is committed to fostering an environment founded in principles of diversity, equity and inclusion. We are always looking for candidates who will bring new ideas and a fresh perspective to the organization.

Position Description

Duties and responsibilities include, but are not limited to, the following:

• Cultivate and maintain relationships with local quality champions and provide implementation support and technical assistance to health systems and other partners implementing Ariadne solutions to accelerate adoption
• Co-develop clear project goals with project faculty and staff that are applied to the development of toolkits and implementation guides
• Co-design and improve implementation project activities, including modifying project structures, designing trainings, creating agendas, and testing new approaches to meet desired goals
• Teach the project specific content, such as the TeamBirth Labor and Delivery Planning Board and other associated tools, and accompanying teacher training, which includes expanding this training across disciplines
• Develop materials, case studies, blogs, training curricula, webinar content and any other needed materials to support implementation and dissemination activities
• Advocate for all stakeholders in our work, including patients and families, by leveraging frontline health care experience
• Collaborate on research that supports each project’s vision, especially in increasing access to underserved populations that informs design and test of new solutions
• Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions
• Contribute to grant writing, proposal development, scientific writing (e.g, manuscripts), and impact assessment to promote the work of Ariadne Labs
• Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally
• Participate in organization wide meetings, such as All Hands and Ariadne Lab Meetings, that promote understanding of Ariadne Labs and provide professional development opportunities
• Represent Ariadne Labs professionally with staff, guests, donors, callers, and external visitors; greet guests, candidates, and donors
• Perform other related duties and responsibilities as required; provide cross coverage as needed

PLEASE NOTE: This position has a term appointment of 1 year from the date of hire with the possibility for extension.

Basic Qualifications

• Bachelor’s Degree in relevant field or equivalent work experience is required
• 5+ years of relevant work experience is required

Additional Qualifications and Skills

The following job-specific skills and competencies are preferred:

• Master’s (Nursing, Social Work, NP, PA)
• Project management skills, including stakeholder engagement, planning, decision making, attention to detail and managing towards aggressive timelines
• Exposure to, and interest in participating in, academic research
• Proficiency in Google Suite, Word, Excel, and PowerPoint
• Familiarity with Qualtrics, RedCap, and other research tools
• Comfort with remote work using asynchronous management tools (Trello, Slack, etc.).

The following cultural competencies are also preferred:

• Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
• Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

Additional Information

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

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• The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
• Harvard University requires pre-employment reference checks and background screenings.
• This position has a 90 day orientation and review period. 

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The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Research

Department Office Location

USA - MA - Boston

Job Code

RS0157 Researcher III Natural Science

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

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Salary Grade

057

Department

Ariadne Labs

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School’s mission, objectives, and core values, our Principles of Citizenship, and our diversity, inclusion, and belonging initiatives.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.