Job Title
Customer Svc Rep/UKHC
Requisition Number
RE47827
Working Title
Customer Relations Specialist
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and regularly walking throughout the facility; and occasionally standing or walking with objects weighing up to 25 lbs.
Shift
Primarily Monday through Friday, 8:00am-4:30pm. Some additional evening, weekend, and/or holiday hours may be required in order to meet job and departmental business needs.
Job Summary
The Customer Relations Specialist will provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral Standards at all times.
Skills / Knowledge / Abilities
The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
A Bachelor’s degree in a healthcare-related field and three or more years of paid employment experience in a similar position preferred.
Deadline to Apply
10/30/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
