Director-Digital Product Management - Business Blueprint Account Services and Cross-boarding

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.

The Director-Digital Product Management - Business Blueprint Account Services and Cross-boarding oversees the end-to-end development and management of key customer-facing journeys including our cross-boarding funnel that enables seamless multi-product adoption as well as our Account Services functions which enable customers to access, verify and edit their demographic data. This role focuses on collaborating with engineering, design, fraud-risk and compliance partners to design secure and frictionless experiences. This role also oversees customer notification preferences and access to important account alerts.

Key Responsibilities:

• Develop and implement a strategy for a seamless digital cross-boarding experience that enables existing customers to apply for additional products without re-entering their personal information.
• Design a future roadmap for bundled and/or sequential product applications where customers can apply for multiple products simultaneously, enhancing cross-selling potential.
• Focus on reducing steps, friction, and customer effort throughout the product application process with an emphasis on A/B testing.
• Spearhead and advocate for consolidated customer and business demographic information across all small business products.
• Collaborate with product and compliance teams to implement robust validation rules that are streamlined across the products to ensure the accuracy and legitimacy of demographic data at the point of entry and update.
• Lead 2 to 3 Managers/Sr Managers to be a high performing productive team

Minimum Qualifications:

• 8+ years of experience in some combination of product strategy, product development, strategy, or financial services. 
• Track-record of successfully supporting strategic initiatives, including the development of business cases.
• Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.
• Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.
• Experience coordinating between Product, Business and Technology teams to define, prioritize, & deliver projects.
• Self-starter and determined, with a willingness to learn and adapt to new responsibilities.
• Comfort in a fast-paced and high growth environment.
• Effectively challenges the status quo and able to respectively voice a contrasting point of view.
• Software application skills – proficiency in Excel, PowerPoint, Jira, Tableau and other product analytics tools.

Preferred Qualifications:

• Analytical and Problem-Solving Skills: Experience in using data and analytics to optimize product experiences and decision-making.
• Leadership & Collaboration: Proven ability to lead cross-functional teams, align partners, and drive complex projects to completion.
• Operate Autonomously: Takes a project from concept to delivery. Able to prioritize in ambiguous situations.
• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
• Flexibility/Adaptability: Adapts to quickly changing priorities and conditions; copes effectively with complexity and change.

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.