Director Prod Delivery&Integration

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us a crucial part of our customer servicing.  Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve ambitious problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.Global Servicing Group Technology (GSGT) team is seeking a Product Delivery and Integration Director to lead multiple application teams within GSGT. As the Director of the PD&I team, you will lead a collaborative, diverse, and inclusive team of Agile Champions, Release Train Engineers, and Technical Program Managers. Drive alignment and execution of strategic initiatives across the organization. You and your team will work closely with Product and Engineering teams across the GSGT portfolio to deliver end-to-end program management activities in alignment with business objectives, strategic vision, and roadmap. We look primarily for people who are passionate about solving business problems through innovation and engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of program management and partner continuously with our many collaborators daily to stay focused on common goals. We accept a culture of experimentation and constantly strive for improvement and learning. We welcome varied view points and people who are not afraid to challenge assumptions. 

Key Responsibilities 

• Partners and collaborates with Product Management, Technology Leaders, andteams to understand the intended outcome of the program, manage delivery, andcommunicate progress delivery.
• Translates key business goals and enables coordination of Product Management and technology leaders and teams to drive alignment of activities to achievedesired outcomes.
• Coordinates and reviews portfolio’s end to end delivery plans.
• Supports and guides the development process, collaborating optimally acrossmultiple cross-functional teams to skillfully complete deliverables in a timelymanner.
• Dedicatedly anticipates any risks and issues during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken.
• Facilitates the engagement of end-to-end delivery and/or support teams, negotiating where vital to resolve any resourcing conflicts that may arisedue to availability or skill.
• Promotes continuous improvement in Technology delivery processesto drive overall improvements.
• Actively engages in resourcing processes to ensure organization agility.
• Ensures adherence of portfolio (or Platform) supported relevant compliance requirements.
• Works with the Service Delivery/Technology Operations to ensure quality and performance of program supported to achieve intended outcome. 

Technical Skills

• Overarching understanding the technical platforms and architectural integrations.
• An understanding of technical integration to ensure alignment of technical solutions across platforms and risk mitigation. 

Leadership and Coaching

• Champion of Lean-Agile practices and approaches by encouraging and supporting enterprise Agile maturity progression.
• Builds and develops high performing teams.
• Encourages diversity of thought and demonstrates an open approach.
• Cultivates a culture of trust and leadership in others.
• Champions a learning culture to drive continuous improvements and standardization.
• Respectfully and purposefully challenges the status quo.
• Ensures collaboration and quality practices between Leaders, Agile teams, and Product teams.
• Provides support and guidance to teams in the technical infrastructure processes.
• Influence with or without authority through effective change and leadership management. 

Communications

• Create and deliver executive-level and partner communications, elevating the product teams unified messages to drive decisions and accelerate decision making.
• Collaborates with cross-functional senior leaders to plan and define the approach to communications and summary materials covering diverse topics including operations, delivery, finance, and business.
• Oversees the process and materials to share out roadmaps on a regular cadence to ensure collaborator alignment and awareness. 

Process Improvements

• Collaborates with senior leaders (both internal and external to GSGT) to recommend and implement process improvements to drive operational efficiency and effectiveness.
• Reviews and presents materials to senior leaders on recommendations to tackle overly sophisticated portfolio challenges, using relationships and subject matter expertise for the GSGT portfolios. 

People & Culture

• Collaborates with senior leaders to develop educational strategies across partner groups to provide effective knowledge sharing and ensures alignment of learning to annual and long-term organizational goals and priorities. 
• Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.
• Lead diverse, inclusive, and geographically dispersed teams, inspiring employee engagement, retention, progression, and performance management.
• Develop collaboration and clarity between product, engineering, lines of business, and enterprise teams.
• Establishes the strategic approach for the management and monitoring of the portfolio based on broad functional goals

Qualifications/Skills

• 5+ years in a Technology PD&I (Product Delivery & Integration) leadership role, with strong experience in leading large Technology programs.
• Bachelor’s Degree or equivalent experience in related field required, advanced degree preferred.
• Proven record of accomplishment of leading multiple portfolios/programs/projects at a time with a demonstrated skill and maturity of integrating software and end to end delivery across the Enterprise.
• Strong experience in leading end-to-end testing across many platforms.
• Demonstrated experience with system architecture, design & integration as well as business knowledge in multiple subject areas.
• Experience in people leadership including coaching, mentoring, and conflict resolution.
• Experience and knowledge of Enterprise Platforms.
• Additional Agile certifications a plus.
• Excellent verbal and written communication skills and experience working with senior leaders
• Agile Methodologies and Practices
• Communication Management
• Technical Skill and Data Visualization
• Portfolio/Program Strategy, Risk Management and Strategic Planning 

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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