Dispatcher

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in three areas: Shared Governance; Faculty Experience; Diversity, Inclusion & Belonging.

Campus Marketing Statement

Lone Star College-System Office

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.

Job Description

PURPOSE AND SCOPE:

The Dispatcher is a conduit for information between the public and need for Police. Receives telephone call requests for service (CFS), collects appropriate information while interacting with the caller and a Computer Aided Dispatch system (CAD). Dispatches the CFS and follows it to completion, making appropriate entries in the CAD system. Dispatcher is subject to shift work, sometime working alone or with general/limited supervision.

ESSENTIAL JOB FUNCTIONS:

• Operates telecommunications equipment such as radios, telephones, computer terminals, and video and audio recording devices
• Receives calls for service requests and appropriately routes the request
• Serves as the communications link for campus public safety units and other county/municipal public safety agencies
• Receives and dispatches emergency radio and telephone calls
• Maintains records and files as required by State, Federal Government and department regulations and/or policies
• Attends training in telecommunications operations and procedures
• Assists in the training of department personnel
• Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to detail
• Must be drug free and have no criminal history
• Ability to be flexible in working multiple shifts
• Able to multi-task and effectively handle crisis situations while under pressure
• Ability to accurately type 25 words per minute
• Basic understanding of standard radio broadcasting procedures and rules, and the ability to use two-way radios, including speaking in a clear/concise manner
• Ability to use the NLETS/TLETS/NCIS/TCIC
• Skilled in the use of Outlook Mail, Microsoft Word, Excel, and Crimestar (CAD)
• Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times
• Ability to monitor CCTV, as well as fire/burglar alarms. Employee must be able to download and email CCTV recording to officers.
• Ability to interact well with local, county and state police, as well as with monitoring companies and Fire/EMS employees
• Ability to learn campuses geographical areas
• Ability to work effectively with others

PHYSICAL ABILITIES:

• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

WORK SCHEDULE AND CONDITIONS:  

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High School Diploma or GED and at least 2 years of related work experience, or an equivalent combination of education and experience
• Must be able to complete all TX Commission on Law Enforcement requirements for Telecommunications Operator licensing

PREFERRED QUALIFICATIONS:

• Associate's degree

Salary

Hiring salary range is $36,057 - $41,466

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions.  Where your salary offer would fall in that range is determined by your related experience and education.  Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer.  The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience.  The resume should include the following information for each position listed:

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.