Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work
ENGAGEMENT MANAGER
We are currently seeking an Engagement Manager to join our team.
SUMMARY
This position is responsible for working closely with key cross-functional teams, including sales, account management, professional services, marketing and legal to define, develop and execute effective adoption strategies that supports specific processes, use cases and business outcomes. This position fulfills the role of a trusted advisor to sales and functional management with a deep understanding of end-to-end professional services. This position is also responsible for understanding the business unit’s needs, conveys steps to take to be successful and recommends best practices in deploying software, processes and aligning the right services to promote successful outcomes. Ensures all elements of the projects success including: adoption best practices, implementation services, technical education and support are met.
RESPONSIBILITIES
• Manages multiple users and projects with complex and sophisticated business needs through a systematic approach and highly effective relationships.
• Acts as a conduit between Sales and the end business unit success ensuring downstream teams are prepared to support the services that are required during the project cycle.
• Supports Sales Enablement’s strategic goal and is imperative to accelerate the business unit’s adoption, use and time to value.
• Discusses and advises on core functionality and features beyond the fundamentals, to help the business unit achieve specific business results and maximum value.
• Works with resources across the organization, and may recommend specific processes or technical updates to help the business unit achieve desired outcomes.
• Participates in visioning, strategic planning and reengineering of technology related processes.
• Develops strong relationships with Marketing, Legal, Sales technology and Operations
• Defines a relationship strategy that ensures all key decision makers are leveraged to drive individual wins and desired business results. Builds relationship improvement plans and actions as needed. Creates a pipeline of future business opportunities and revenue driving or value added strategic services.
• Engages at least quarterly with functional management to assess strategic business needs and challenges and translate business strategy into technology opportunities that have business impact to the department.
• Translates expectations and shares constructive feedback and important and relevant information with appropriate internal resources.
• Guides the users through a thorough analysis by knowing the users processes, current and future business trends and practices to accurately diagnose business strengths and weaknesses.
• Leverages internal partners to identify, collect and organize data for analysis and decision-making.
• Develops strategies and plans, resulting in a systematic approach to addressing business unit needs.
• Ensures the business unit perspective is the driving force behind business decisions and activities.
• Leverages internal resources to facilitate the accomplishment of work goals with a focus on impact.
• Ensures deadlines are met and keeps stakeholders informed of project status.
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed. Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Must adjust effectively while working with different clients who have different structures, processes, requirements, or cultures.
• Meets regularly with the assigned team to prepare for presentations and develops results focused plans.
• Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Effectively articulates and translates projects goals and strategies to technical teams and internal groups.
• Communicate technical concepts in business or technical terms.
• Anticipate problems and recommend innovative solutions to achieve functional management satisfaction through the consulting projects.
• Works with the entire team to identify and mitigate business and technical risks, define work item scope and change management guidelines and to develop project/product vision and scope.
QUALIFICATIONS
• High School Diploma is required. Bachelor’s Degree in MIS or a related field (or equivalent work experience) is required.
• Five to seven years of related professional experience is required.
• Prior experience demonstrating business acumen with executives in an executive customer environment.
• Excellent presentation and group facilitation skills.
• Change Management understanding and methodology use in practice.
• 6+ years of proven professional in customer-facing roles with strong ability to articulate vision, strategy, and plans to highest levels of the organization.
• Ability to leverage relationships/partnerships to accurately forecast customer retention, attrition, and growth.
• Possesses originality, ingenuity, aptitude and strong knowledge of the business analysis field in order to complete moderately complex assignments, effectively analyze problems and generate working solutions.
• Possesses clear understanding of business processes and value propositions and able to provide strategic guidance to project teams.
• Strong teamwork and interpersonal skills at all management levels, and possesses a strong desire to succeed as a team.
• Displays adaptability in an ever changing software development environment.
• Understands and applies business and technical processes to support expected customer service levels.
• Possesses an understanding of the SDLC.
• Demonstrates basic knowledge of business and technical modeling methodologies (e.g. business process modeling, data modeling).
• Demonstrates competency in data analysis and abilities to perform SQL queries to support analysis.
• Ability to command control of a problem and help organize resources and knowledge to attain solutions.
• Exhibits confidence, creativity, and knowledge of emerging industry practices when solving business problems.
• Explores and experiments with new concepts and is able to communicate innovative ideas.
• Strong verbal and written communication skills, able to communicate tactfully and effectively, express technical concepts in business terms, and maintain positive and effective work relations with those encountered in the course of employment.
• Possesses strong facilitation skills related to meetings and team interaction.
• Possesses proven customer service skills.
• Detail-oriented and has good organizational skills.
• Travels: Yes, up to 30% of time
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.
