The Team
Come and join the team that provides Fidelity with the premier capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is crucial in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24×7 basis.
The Expertise You Have
- Bachelor’s degree or equivalent experience
- 8+ years hands-on experience as a software engineer
- Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services
- Experience with CI/CD pipelines and applying uDeploy and/or Ansible
- Understanding of modern data architecture principals and patterns
- Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
- Working with Event Driven Architecture — Kafka, Webhooks
- Test Driven Development — JUnit, Jasmine, Karma, Protractor, Jest, etc.
- Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
- Ability to trouble-shoot complex data issues across the e2e technology stack
- Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
- Demonstrated experience as engineer responsible designing, developing, testing, supporting, and solving the Contact Center products.
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- Self-starter, curious, innovative, eager to learn and guide others every day
Top Required Skills:
- Java, Spring Boot, Microservices Development
- Hands on Cloud Experience in AWS OR Azure
- Hands on Exp working on CI/CD Pipelines
Nice to Have/Bonus Skills
- GraphQL
- Familiarity with Kubernetes
- SQL/DB Skills
- Angular
- Contact Center products
- Hands on Splunk
The Value You Deliver
- Write high-quality code for our applications that is reliable, scalable, and reusable
- Understand the leadership vision and complete that vision
- Strengthen and promote the culture of innovation by setting examples
- Find creative ways to get things done, and do them right
- Develop a culture of best in class software engineering practices
- Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
- Ensure the high level of integrity in the team
- Take ownership and accountability for figuring out what needs to be done
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
