General Manager of Quality

Position Summary

The General Manager of Quality provides managerial, statistical, and problem-solving methods to enable the organization to achieve process improvement capabilities. The successful candidate will be required to lead and develop the Quality function to support the production processes and customer processes. They will also be viewed as the Quality conscience for all of the business processes ensuring that all departments continue to deliver exceptional Customer Experience Quality. This is a hands-on position responsible for identifying, planning, performing and implementing process improvement initiatives, working directly with managers and employees on the line.

Major Tasks, Responsibilities & Key Accountabilities

• Act as a business partner in developing and deploying a continual improvement strategy using the JCB ProductionSystem. This includes the development of Objectives and Targets to meet Customer expectations.
• Lead and support initiatives, including ownership of the Quality assessment process, to establish and/or improve thecompany’s Quality procedures, standards, and specifications
• Identify process improvements to support the inspection cycle time reduction efforts
• Work with purchasing staff to establish quality requirements from external suppliers setting standards for quality
• Promote the use of relevant quality tools whilst making sure managers and other staff understand how to improve thebusiness
• Manage a staff of 25-40
• Monitor and evaluate staff and adjust training where needed
• Act as a role model and coach for staff
• Monitor and Report on the team’s progress through KPI’s
• Effectively remove roadblocks as they arise.
• Use the JCB Production System principles to guide plant strategies and drive operational excellence.
• Facilitate, co-facilitate Kaizen events and ensure results are sustained through rigorous standardization and compliance.

Minimum Qualifications

• 5-8+ year’s business/lean/operations experience, driving team excellence, and managing people.
• Experience in quality control in a manufacturing and assembly environment
• Proven leadership skills (lead, motivate, process and people management skills).
• Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
• Must pass any drug screens, background checks and pre-employment tests as applicable

Knowledge, Skills, Abilities & Competencies

• Proficiency with Microsoft Word, Excel, Power Point and SAP
• Excellent verbal and written communication skills
• Effective time management and organizational skills
• Detail oriented
• Ability to multi-task while maintaining a sense of urgency
• Work with minimal supervision
• Effective problem solving skills
• Authority to make changes happen across functions and departments.
• Ability to communicate with all levels of personnel.
• Excellent understanding of analytical tools and proficiency in root cause analysis, probability and statistics.
• Strong leadership abilities, including the ability to drive improvement projects throughout the organization and ensurestrict adherence to policies from management to line level in the face of resistance to change
• Excellent project management skills
• Self-motivated and resilient, with a high energy level and strong work ethic

Job Conditions:

• Both office manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers

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Other details

• Job Family Management
• Pay Type Salary