Manager - Global Reengineering (Phoenix, AZ Hybrid)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Services Group (GSG) brings together the company’s external and internal servicing functions including the Global Customer and Business Enablement Network (GCBEN) function, which provides exception care to our external customers and many of the vital internal services that make American Express run efficiently.

The KYC / AML Operations Strategy Team within GCBEN provides governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and establishment of new processes to enable Know your customer (KYC) and Anti-Money Laundering (AML) activities within the Global Servicing Group (GSG). We are a critical team that drives the future GSG KYC AML roadmap in a continually evolving space both internally and externally! Colleagues within our team partner strongly with leaders globally, our Financial Crimes Transformation (FCT) partners, line of business compliance, and GSG Operations and Global Strategy and Enablement partners to collaborate in crafting and enabling a strong, sustainable processes and solutions for the organization. This is an exciting and critical role that will help craft the future capabilities of the Global Servicing Group (GSG) Know your Customer (KYC) and Anti-Money Laundering (AML) processes.This position will collaborate with operations, capabilities, Technologies, automation and Global Servicing Enablement teams to design and enable capabilities related opportunities to GSG KYC/AML processes globally.

How will you make an impact in this role?

• Present opportunities and solutions to business owners and key partners to obtain refine and align various capabilities related process improvement initiatives
• Build requirements and partner with product owners (POs) to develop user stories
• Participate in refinement of requirements and acceptance criteria and prioritization discussions in close collaboration with the business, product owners, technologies and AML CoE teams
• Collaborate with POs and scrum teams to size the required efforts and assess solution options
• Lead all aspects of operational enablement activities including training, procedure updates, system access, and communications required to implement capabilities related initiatives
• Provide regular status updates depicting progress, dependencies, removing roadblocks and raising risks/issues to various levels of leadership
• Facilitate resolution of risks, issues and changes
• Identify efficiency lifts acquired from various improvements and solutions while collaborating with GCCM, Finance, Strategy, and Operations for appropriate capacity plan adjustments
• Seek new opportunities within existing processes and collaborate to provide recommendations and solutions
• Build and maintain positive relationships across the program
• Apply standardized process improvement and project management methodologies on every initiative
• Participate in process mapping and brainstorming activities

Minimum Qualifications

•  3 plus years Project Management and/or Process Optimization experience
• Strong analytical and process improvement orientated approach
• Experience in Agile, SAFe, or similar methodologies
• Proficient in Excel, PowerPoint, and Visio
• Excellent articulation with the ability to engage, influence, and encourage partners and customers to drive collaboration and alignment
• Highly organized - excellent at research, documenting and articulating your findings
• Loves operating in a fast-paced environment with changing needs
• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for extraordinary collaboration
• Ability to collaborate with partners of all levels to understand their processes and needs
• Strong sense of personal accountability and established self-starter

Preferred Qualifications

• Process mapping experience
• Experience delivering upon regulatory commitments across multiple markets
• Experience participating in external benchmarking assessments
• Inbound, Outbound, and/or back-office servicing experience

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.