Manager, Resy Restaurant Strategy & Business Planning

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

Role Objective:

The Manager, Strategy & Business Planning role will support the Chief Commercial Officer of Resy in the US Consumer Services organization. This role will be responsible for a broad range of activities including strategic, analytical, engagement, and communication-related initiatives to help ensure business objectives are achieved. The Strategy & Business Planning Manager will also act as a thought partner to the CCO as they work to lead the executive office, ensuring sound business operations, as well as the best possible customer and colleague experience. This is an opportunity for a highly motivated individual to join a dynamic team. 

Job Responsibilities

• Play a key role in supporting and executing the strategic agenda for the Resy Restaurant organization, focusing on critical initiatives and the overall management of the department while working closely with the CCO and Restaurant leadership team. 

• Provide strategic, analytical and decision support on a wide range of projects, issues, and initiatives. 

• Manage projects, teams, and stakeholders to ensure seamless delivery of a variety of deliverables. 

• Oversight of the executive office, including the management of day-to-day business priorities with the leadership team and the broader organization, in close partnership with the Executive Assistant. 

• Develop impactful communications, presentations, agendas, and operational processes for key internal and external meetings (e.g. leadership meetings, strategic updates, leadership offsites, Town Halls, roundtables, market visits, organizational planning etc.). 

• Participate in and synthesize outcomes of business results and financial performance meetings to capture key themes and actions and share as needed with the organization and leadership. 

• Actively participate in the colleague engagement strategy and support learning and development initiatives across levels. 

• Additional Executive Office responsibilities and ad hoc requests. 

• Adhere to Blue Box Values and American Express Leadership Behaviors. 

Skills Required

• Highly motivated self-starter who is able to drive results and get things done in a self-directed manner, with superior organizational skills and careful attention to detail with ability to think and own “end-to-end”. 

• Outstanding project management and problem-solving skills. 

• Intellectually curious, with an analytical mindset, thought leadership, and an ability to challenge the status quo. 

• Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic environment. 

• Excellent written and oral communication skills with exceptional ability to translate ideas and thoughts into innovative, creative, and impactful presentations. 

• Ability to build strong relationships across the organization at all levels and work effectively in a collaborative, multi-cultural, team environment. 

• A positive, optimistic attitude, eager to tackle difficult challenges. 

• High level of emotional intelligence. 

• Strong sense of integrity, discretion, and ability to maintain confidentiality. 

• Great teammate, comfortable working in “white space” and willing to take on incremental responsibilities. 

• Expert with PowerPoint, proficiency in Excel. 

Must sit in one of the five locations listed for a hybrid schedule.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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