Introduction
Are you looking for a transparent and fun workplace where you can grow and make a difference?
The State of Connecticut Department of Motor Vehicles (DMV) is excited to announce that we are looking for a talented and committed worker to join our collaborative and fun team as a Motor Vehicle Analyst within the Training Unit. This position allows for the selected candidate/applicant to bring enthusiasm, zest, and zeal to an environment where education and learning are key!
WHAT WE CAN OFFER YOU
- Visit our new State Employee Benefits Overview page!
- The opportunity to work for a Forbes top company - 'Forbes': State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
- Professional growth and development opportunities
- A healthy work/life balance to all employees
THE ROLE
If you are passionate about education and learning, the Motor Vehicle Analyst position may be perfect for you, as you will be responsible for leading department-wide initiatives, such as polling and surveying customers, communicating and collaborating with internal units and partnering with our external organizations, as well as troubleshooting and handling employee inquiries, including, but not limited to, in-service training and system password resets, and a host of other exciting, fun, challenging, and necessary duties.
POSITION HIGHLIGHTS
- Monday - Friday
- Full-time (40 hours per week)
- First shift (8:30 AM - 5:00 PM)
- Location: Wethersfield, CT
- Hybrid position (telework and in office)
Watch the video below to see what it's like to be a State of CT employee!
Selection Plan
- For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
- Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
- Please read or watch our Applicant Tips on How to Apply.
Important Information After You Apply:
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
- Read through this helpful link to prepare for your interview.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.
EXAMPLES OF DUTIES
- Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions;
- Oversees assigned agency project management initiatives;
- Prepares administrative, budgetary, research and management analysis reports;
- Conducts research and corresponding analysis in assigned areas and topics;
- Assesses impact of state and federal legislation on agency programs;
- Researches and designs programs and strategies to enhance customer service delivery options;
- Reviews programs and expenditures for compliance with grant contracts;
- Recommends improvements to agency business practices and oversees the development and implementation of such improvements;
- Provides training and consultative services to agency staff and units;
- Drafts agency procedures;
- Serves on major agency strategic initiative project teams and provides technical and administrative support;
- Designs and/or modifies agency forms;
- Assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies;
- Mediates and resolves contested issues and cases;
- Explains statutes, regulations and policies to the public and agency staff as necessary;
- Acts for the branch manager in their absence;
- Performs lead/supervisory duties as assigned;
- May refer cases for hearings and testify as required;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of
- and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing;
- agency functions and activities;
- business and public administration principles and practices;
- research and data analysis methodologies;
- grants and contracts preparation and administration;
- customer service strategies and techniques;
- Skills
- interpersonal skills;
- oral and written communication skills;
- project management skills;
- Ability to
- prepare data, reports and studies;
- analyze problems and recommend effective solutions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.
NOTE: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
- College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
- A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
- Successful completion of a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.
- Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience and Special Experience.
PREFERRED QUALIFICATIONS
- Experience preparing documents and reports, including data analytics for information requests, and tracking training records
- Experience organizing, coordinating, and maintaining files
- Experience leading department-wide initiatives, such as polling and surveying efforts
- Experience comprehending, interpreting, and applying laws, policies, and procedures
- Experience troubleshooting and handling employee inquiries including in-service training classes and system password resets
- Experience communicating and collaborating with internal units and partnering with external organizations
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196of the Connecticut General Statutes, a job class is a position or group of positionsthat share general characteristics and are categorized under a single title foradministrative purposes. As such, a jobclass is not meant to be all-inclusive of every task and/or responsibility.
