Motor Vehicle Central Office Supervisor 1(Hybrid)

Introduction

The State of Connecticut, Department of Motor Vehicles is now seeking statewide employees to fill the position of Motor Vehicle Central Office Supervisor 1 within the Driver Regulation Unit in Wethersfield, CT.

Continue to Enjoy:

• Visit our newState Employee Benefits Overview page! 
• A healthy work-life balance to all employees
• Professional growth and development opportunities
• The opportunity to work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule

Position Details:

• Full-time, 40 hours/week
• Monday-Friday
• 8:00 AM - 4:30 PM
• Hybrid

Position Responsibilities: 

• Assigning the daily work to staff
• Ensuring the staff are on time and completing an attendance sheet
• Understand the daily assignments given to your staff

DMV Mission:

The Connecticut DMV's mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.
To Apply:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING:

• Please visit our "Applicant Tips on How to Apply" page.

Important Information After You Apply:

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.

Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Hayley Newhouse, at Hayley.Newhouse@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, within a small section of the central office this class is accountable for supervising all staff and activities which may include the examination, processing, and issuance of operators' licenses and/or registrations or advanced-level clerical activities which directly support one of the specialized units.

EXAMPLES OF DUTIES

Performs a wide range of supervisory, administrative, and direct service duties as follows:

• Supervises office staff and activities;
• Interviews job applicants;
• Provides orientation, training, counseling, evaluation and discipline in accordance with departmental standards;
• Establishes work schedules and prioritizes workload;
• Approves leave time;
• Assigns duties and reviews results for accuracy, effectiveness, and conformance with policy;
• Reviews and evaluates courtesy and attitude of staff toward the public and other employees;
• Studies and evaluates office tasks performed to assess ongoing training or procedural needs;
• Develops and/or revises office forms and procedures as required;
• Maintains a variety of records, prepares office reports and correspondence;
• Ensures proper maintenance of office equipment;
• Orders supplies and maintains inventory control;
• Maintains control and is accountable for security of equipment, official documents and fees collected;
• Performs full range of office services;
• Provides and obtains information from a variety of people within and outside department;
• Handles most difficult office situations;
• Resolves customer complaints;
• May be involved in office activities concerning issuance of official motor vehicle documents;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • departmental functions and activities;
  • office systems and procedures;
• Knowledge of record keeping including financial record keeping;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Skills
  • in operating office equipment;
  • in examining documents to determine compliance with established requirements;
• Ability to read, understand and apply motor vehicle laws, regulations, policies and procedures;
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of clerical experience, two (2) years of which must have involved the issuance of official documents requiring the examination of applications and supporting documentation or performing clerical tasks at the level of Office Assistant in the Department of Motor Vehicles.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
• Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General Experience.
• Two (2) years of experience as an Office Assistant or one (1) year of experience as a Head Clerk in the Motor Vehicle Department may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

• Experience with handling customer complaints
• Experience training employees on DMV procedures
• Experience with interpreting motor vehicle laws, regulations, and policies
• Experience with Microsoft Office, including Word, Excel, and PowerPoint
• Experience with accessing and managing confidential information

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.