National Fragrance Expert, Boston
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the Role:
The CHANEL National Fragrance Expert is responsible for delivering retail sales goals and implementing Education plans and training initiatives. This position works closely with the CHANEL Account Executive and Education Executives to utilize business analysis tools to create impactful store-based action plans that drive sales and productivity while building retailer teams’ brand knowledge to deliver a memorable CHANEL brand experience.
What Impact You Can Create at CHANEL:
Business Execution:
- Ensure flawless execution for all Fragrance launches, animations, and other point of sale activities
- Work alongside Fragrance Advisors and Beauty Advisors, including brand ambassadors, leading as the example in product knowledge and customer service, to help create the ultimate CHANEL client experience
- Communicate and partner with Account Executive to identify business needs and opportunities
- Establish and cultivate relationships with key business partners to ensure support and alignment of Chanel goals and strategies
- Work closely with the store management teams to gain incremental exposure and business opportunities
Talent Development:
- Recruit, train, coach, and retain top Fragrance talent to represent Chanel fragrances
- Reinforce and support the current Education curriculum and utilization of all its tools on an ongoing basis
- Educate RSS using available resources, such as INSIDE BEAUTY, to ensure they are well versed on CHANEL fragrances
- Partner with Education Executive to strategize and develop educational opportunities that will result in increased Fragrance exposure and sales
Brand Image & Experience:
- Keep image as top priority and adhering to all visual standards
- Responsible for ensuring all Fragrance merchandising guidelines and visual merchandising elements are properly executed at all stores
- Ensure that the client experience consistently meets CHANEL’s standards through coaching and role-modeling of desired behaviors
- Work side by side with Fragrance and Beauty Associates to identify opportunities for sales and elevated client experience
- Guide Fragrance Associates/Ambassadors to connect with clients in a meaningful and authentic way
You are Energized By:
- Working in a highly collaborative retail environment
- Process efficiency and problem solving
- Being entrepreneurial and building a business
- Having a passion to build long-lasting relationships
- Making things beautiful by providing the ultimate in-store experience
What You Will Bring to The Team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Strong written and oral skills
- Computer program proficiency, particularly in Microsoft Suite
- Collaborative and solution oriented
- Proven ability to recruit
- Strong planning and organizational skills
- Self-motivated, results oriented, creative thinker
- Minimum 2-3 years of retail experience or other relevant experience
- Ability to work from a Home Office
- Travel is required by car and plane at times – annual travel = 30%-40%
- Ability to lift at minimum 40 pounds
- Must possess valid driver’s license
- Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld and support and create an elevated client experience. Eligible for flex time use
What Skills You Will Learn:
- Exposure to multiple boutique business functions and categories
- Growth in additional business and functional areas of the retail business
- Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
- Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules
Compensation:
The anticipated base salary range for this position is $63,400 through $95,000. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/or perks
Benefits and Perks:
- Flexibility (flexible time and hybrid work options)
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Corporate Office Closure) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.