Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Adult Medicine

All Locations:

East Boston

Position Summary:

A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.

Key Responsibilities:

• Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.
• Provide outstanding customer service to ensure patients feel welcomed and valued.
• Maintain a positive attitude and effectively use communication devices.
• Foster a team-oriented environment by demonstrating self-direction and motivation.
• Independently solve problems or know when to seek guidance.
• Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.
• Review After Visit Summary instructions with patients as needed and print additional labels.
• Prepare charts for the morning and assist with other opening and closing procedures.
• Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.

Qualifications:

• High School Diploma or GED.
• At least one year of experience in a medical office setting.
• Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.
• Bilingual in Spanish is preferred.

Benefits:

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Tuition reimbursement
• Flexible spending and transportation accounts
• Paid holidays, vacation, sick, and personal time
• Staff development benefit
• Excellent malpractice coverage
• Pet insurance
• Free parking
• MBTA benefit
• And much more!

Compensation:

• Pay: Starting at $18, with potential to earn up to $27 based on experience.