Regional Medical Director - US & Canada

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Regional Medical Director, US and Canada will work on the Global Health Services team in Colleague Total Rewards and Well-being (CTRW). As a key team member, this person will be responsible for the overall well-being across the region and leading the strategy for the award-wining, best in class Colleague Experience Group (HR) programs, creating a culture of health for colleagues and their families at American Express. From collaborating across markets to build a strong First Aid/AED program, to improving the health and productivity of our colleagues, this role is critical in reinforcing American Express’ culture and values.

The Regional Medical Director, US & Canada will also provide leadership and vision to the clinical strategy for the company’s onsite Wellness Centers, regional health resources across our US/Canada markets, Business Continuity (BCP) support and provide guidance for the safe reopening of our offices. 

How will you make an impact in this role?

• Lead a medical team of Nurse Practitioners, Registered Nurses and Administrative Assistants in 5 US and Canada onsite Wellness Centers delivering safe, high-quality patient care and emergency response that meets recognized standards of excellence.
• Work collaboratively with executives and clinical leaders to develop and implement strategic plans that elevate the quality and efficiency of care delivery.
• Deliver services that provide access for colleagues to support prevention and compliance in their overall health care needs such as administration of business travel consultation and vaccinations, Allergy shots, phlebotomy services. 
• Ensures standards of patient care through Quality Assurance monitoring
• Ensure regulatory compliance requirements are up to date and executed in each department such as OSHA mandated programs, Medical Waste, Quality Assurance monitoring, CLIA and medical licensing.  
• Develop and delivery evidence-based health and wellness programs that foster a culture of continuous improvement and health such as annual physicals, screening programs, annual seasonal flu clinics and collaboration with 3rd party providers to provide extended services.  
• Plan and operates all aspects of the clinics’ needs within approved budget.
• Global Program support: Collaborate with 3rd party provider to delivery medical consultation and international travel emergency support for all colleagues while on business travel.
• Develop and implement clinical policies and procedures that align with the organization's vision and objectives.  Review department standing operating procedures, update and share changes with staff.
• Collaborate with other leaders to develop and maintain effective clinical performance metrics.
• Participate in strategic planning and decision-making at the executive level, working closely with other senior leaders.
• Act as a liaison between medical staff and other departments, including finance, human resources, and legal
• Stay current with the latest trends and innovations in healthcare, and foster a culture of ongoing learning and development among the medical staff
• Promotes patient satisfactions through department utilization surveys and handles escalated issues or inquires.
• Addresses staff issues involving all healthcare and non-clinical personnel
• Provide leadership and support for medical staff recruitment, retention, professional development, and performance management
• Electronic Medical Records:  Provide vendor oversight, develop, and maintain system to capture utilization and outcomes for reporting.

Minimum Qualifications

• Must have a Bachelor of Nursing (BSN) or a Nurse Practitioner (NP) or a Medical Doctor (MD) degree or equivalent; all with a strong occupational medicine industry experience.
• Minimum of 10 years of clinical experience in a healthcare setting, including at least 5 years in a leadership role.
• Experience with managing third party Occupational Health providers and/or vendors that support the clinical operations of clinics.
• Proven track record of successfully managing medical staff and driving clinical excellence
• Demonstrated experience in strategy development, execution and delivery of outcomes
• Adept at navigating nonclinical company and clinical regulatory requirements.
• Strong analytical and problem-solving skills, with the ability to identify trends and develop improvement plans.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Strong presentation skills.
• Demonstrates a good balance of leadership and direction and has strong skills in managing diverse teams.
• Establishes clear vision, opportunities and, advocates for team members.
• Leads by example and steps in to support team
• Manage department budgets and administrative roles.
• Ability to work flexible hours across different time zones.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.