Registration Requirements Specialist

06-Nov-2024

Registration Requirements Specialist

Faculty of Arts and Sciences

67214BR

Job Summary

Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education’s (DCE) Registrar’s Office, the Registration Requirements Specialist assists students with inquiries about registration requirements, ensures compliance with registration policies, assists with special program registrations, and maintains documentation.

Position Description

• Acts as information source for students and staff with general inquiries about a variety of registration requirements (e.g., course prerequisites, course restrictions, special course requirements). 
• Monitors student registrations adherence to registration requirement, time conflict, and maximum enrollment policies; communicates policies to students and adjusts student records in Student Information System (SIS) as necessary.  
• Assists students and faculty with questions regarding waitlists; reconciles waitlists in SIS and communicates registration changes to students.  
• Processes student appeal decisions and assists with duplicate account reconciliation.  

• Manages registration requirements and processes for Harvard College and special program students during the summer term; updates student records in Student Information System (SIS) as necessary.  
• Writes, updates, and maintains all procedural documentation for areas of responsibility. 
• Compiles, updates, distributes various statistical reports regarding student registration status.  
• Cross trains with other frontline Registrar’s Office teams, and performs related duties as required. 

Basic Qualifications

• Minimum of 3 years administrative and customer service experience in an academic environment.   
• Education beyond high school may count toward experience.

Additional Qualifications and Skills

• Undergraduate Degree preferred.  
• Demonstrated experience working as part of a team in a fast-paced service-oriented environment, experience working with a large and diverse student population, strong interpersonal skills. 
• Demonstrated ability to work with confidential information, and handle multiple assignments simultaneously. 
• Ability to work independently and as a team player. 
• Experience with student information systems, preferably Banner. 
• Experience with Microsoft Office.  
• Experience with Salesforce CRM. 

Working Conditions

Occasional weekend and evening overtime required. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

• We will not provide visa sponsorship for this position. 
• A cover letter is highly encouraged for consideration. 
• All formal offers will be made by FAS Human Resources.

Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE or department may adjust these as necessary or appropriate.  

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members. 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Cambridge

Job Code

403033 Staff Assistant III

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Division of Continuing Education

Salary Grade

053

Department

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Criminal, Identity

Schedule

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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