Resident Experience Manager - Newbergh ATL

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Property Type: Garden

Stage: Stabilized

Unit Count: 300

1.    Creates an environment of openness and cooperation to achieve the community’s resident satisfaction and retention goals by sponsoring various resident activities and events, organizes, coordinates, and implements resident services, functions, and programs.

2.    Oversees the lease renewal program, including various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.

3.    Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.

4.    Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solved problems and identify opportunities for improvement.

5.    Supervises the community’s experience team members by interviewing, hiring, orienting, and developing employees, and manages their performance in accordance with Company policies, values, and business practices.

6.    Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

7.    Directs the community’s marketing and advertising activities, overseeing on-site traffic, and ensuring an appropriate inventory of “ready” apartments are available.

8.    Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops, and implements short- and long-term marketing plans and goals to sustain occupancy.

9.    Develops print and internet advertising strategies, uses available technology to promote the community.

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The hourly range for this position is $20.00 - $22.00.

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.