Resident Insurance Business Systems Specialist
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
- Receives, verifies, and processes invoices for payment and corporate bill back, while working with vendors and communities to research discrepancies and resolve billing issues.
- Participates in the analysis, testing and deployment of application upgrades to resident insurance business processes.
- Notifies management of project risks and impediments; proactively works with other members of the team to complete assigned tasks as defined by project scope and timelines. Defines and scopes related project tasks, goals and deliverables with proper timelines and schedules.
- Creates ad-hoc queries and reports. Understands business reporting requirements, assists with the design and development requirements for reports, and delivers agreed upon results.
- Establishes and maintains relationships with assigned vendor contacts.
- Attends weekly meetings and stays abreast of current vendor goals, concerns, and master plan.
- Completes various financial, accounting, administrative, and other reports and analysis. Performs other duties as assigned or necessary.
- Communicates and coordinates with other internal departments as necessary.
- Leads in gathering business and functional requirements that enhance overall business operations, communication, and workflow efficiencies.
- Evaluates, recommends, and develops business process improvements and enhancements, including developing detailed workflow diagrams, charts, and project plans from concept through implementation.
Other Responsibilities:
- Completes projects, tasks, assignments and other work that is unique to the specific business area (including those requiring special knowledge and or skills), follows department policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Knowledge, Skills, Abilities:
- Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members and to reconcile and process invoices and payments.
- Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs in order to complete required reports.
- Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
- Ability to operate basic office machines such as copiers, faxes, general office equipment, and multi-line telephone systems.
- Employment history that demonstrates the application and usage of administrative, secretarial, or office support skills demonstrating capability of providing administrative and clerical support.
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Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
