Resy Analyst, Restaurant Partnerships

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.   

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.    

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.  

ABOUT THE ROLE : 

Resy is looking to add an Analyst to the Restaurant Partnerships team. The primary function of the Analyst, Restaurant Partnerships role is to empower and support the relationship managers’ ownership of the high-touch segment of our ResyOS restaurant base. The Analyst provides data analysis, resource curation, and thought leadership to support the day-to-day of our department, needs for servicing our partners, and performance reporting for our business unit. This role will earn a deep understanding of the Restaurant Partnerships’ book of business and be a knowledgeable asset that may assist with coverage needs or servicing gaps. 

The Analyst should be a resource to and work with stakeholders across the Restaurant Partnerships team and Leadership. The Analyst’s insights may help guide the strategy & tactics for our internal business and for our partner relationships. This role requires close collaboration with Finance, Product Research, Enablement, RevOps, B2B & B2C Marketing, Data, and Strategic Partnerships Teams.  

Candidates should reside in New York, NY, and are required to go into our offices three days per week.

WHAT YOU'LL DO : 

• Monitor and reconcile inventory for AMEX Global Dining Access program, analyze fulfilment, and help establish ROI for partner participation
• Act as logistics lead for partner programming and experiential opportunities, pulling through partner-facing success metrics
• Review Partner Value assessments (Partner Value Scores, Health Scores) and provide recommendations 
• Perform audits to ensure seamless business operations and clean records
• Assist with Partner Satisfaction Survey logistics and analysis
• Analyze effectiveness of Success Plans and Business Reviews for scaled and replicable playbook recommendations
• Produce and deliver department performance metrics to various stakeholders across the org (Partner Satisfaction Surveys, End of Month, End of Quarter analyses, etc.) 
• Create and manage analytics reporting for partner servicing 
• Research and report on city- and partner-focused information
• Help create and maintain internal SOPs and assets for Restaurant Partnerships department

WHO YOU ARE : 

• 1+ years in a hospitality, data analysis, or customer success role 
• Restaurant or Hospitality experience preferred 
• Excellent written and verbal communications  
• Exceptional organization and time-management are critical to this role  
• Experience with data analysis tools strongly preferred (i.e. Looker, Tableau, Excel)
• Experience with Salesforce, MS Office Suite, iOS, Atlassian a huge plus

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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