Senior Data Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Data Analyst to work in FCAT (Fidelity Center for Applied Technology) in Boston, MA!

The purpose of this role

This position is part of the Fidelity Center for Applied Technology (FCAT). At FCAT, we are dedicated to using emerging technologies to create innovative products and services that improve people's financial lives. As the innovation engine for Fidelity Investments, we provide expertise on new tools and techniques to the rest of the firm, while also incubating potential new lines of business. This role will support a startup investing app within FCAT.As a member of the team, you will work with teams with a diverse set of skills across product, growth, service, and leadership organizations to devise measurement strategy and deliver insights from diverse data sets.

The Value You Deliver

• As a member of this team, you will interact with business partners from across the product, marketing, service, and technology organizations to give analytical insights that will aid in the creation and optimization of business strategy.
• You will collaborate with partners to create learning agendas and measurement strategies for assessing the efficiency and effectiveness of product features and marketing campaigns.
• You will provide customer behavior analytics for digital properties for mobile apps
• You empower customer experience and product development teams with data-driven and actionable insights to enable objective, informed decisions

The Skills that are Key to this role

Technical / Behavioral

• Ability to use data to tell a story of customer experience, highlighting both successes and challenges to advise future initiatives and strategies
• Ability to translate a business need or question into a hypothesis that can be validated via experimentation or data analysis
• Proficient in evaluating and analyzing the performance of campaigns/consumer websites/apps/solutions and their features with digital analytics tools (Adobe, Google), SQL/Snowflake, Python, and Firebase.
• Strong understanding of digital analytics concepts such as attribution, and A/B testing.
• Demonstrates critical thinking and structured problem-solving. Ability to draw out insights, answer the ‘so-what’ & and ‘what-if’, and propose actionable recommendations.
• Experience in creating visualization using tools like Power BI to covey insights with a powerful data story
• Strong presentation skills and ability to deliver insights from data to a broad audience in a simple, clear, and actionable way
• A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers
• Natural intellectual curiosity, initiative, and love for learning new skills and capabilities

The Expertise We Are Looking For

• 8+ years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and strong SQL experience
• Expert in data visualization and reporting of key business KPIs and performance trends using tools like Tableau, Power BI, Streamlit
• Experience with digital analytics and digital engagement tracking using tools such as Adobe Analytics
• Background with customer profiling, segmentation, and propensity modeling to better understand emerging customer populations
• Experience with digital customer journey & customer funnel — analyzing customer data across digital processes to identify friction points and opportunities
• Experience with test & learn measurement and experiment design for digital experiences
• Bachelor’s degree or equivalent experience, preferably in a field such Economics, Statistics, Finance, or STEM fields. MBA or MS degree preferred.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.