Senior Manager, Alumni Programs

21-Oct-2024

Senior Manager, Alumni Programs

Harvard Business School

67073BR

Job Summary

Are you passionate about entrepreneurship and innovation? Excited to work with ground-breaking early-stage ventures to make an impact? And comfortable managing complex projects and picking up new tools? The Senior Manager, Alumni Programs role at Harvard Innovation Labs offers a unique opportunity to support and engage with our alumni entrepreneurship community. You will cultivate a strong sense of community, manage various administrative tasks, and collaborate with teams across advising, student programs, network engagement, communications, and event operations. Reporting to the Director of Alumni Programs and Engagement, you will work closely with alumni entrepreneurs, provide community management, and coordinate with key stakeholders.

Position Description

• Program Management: Executes the delivery of Launch Lab X and other alumni programs, including the calendaring, document management, content library, and survey feedback. Manages applications, judging, speakers, and event logistics (virtual and in-person). Works closely with the director to develop and execute the program strategy in order to optimize alumni engagement.
• Community & Ecosystem Building: Conducts one-on-one meetings with early-stage founders (program participants), providing guidance and connecting them to key resources. Manages relationships with experts and alumni, fostering engagement and maintaining communication through email, Slack, social media, and newsletters. Plans, develops, and executes community-related programming such as orientation, end of term events, sub-community sessions, regional alumni events, women’s networking forum, and other programming that brings our community together. In total, supports approximately 15-20 events throughout the academic year.
• Data Management & Reporting: Manages alumni data within the CRM, including the collection, analysis, and review of cohort data to understand composition and trends. Leverages and synthesizes data from customer surveys, feedback, focus groups, and other data sources to provide insights, support decision-making, and inform program improvements and strategy. Identifies and tracks high-potential teams to monitor overall program impact. Collaborates with technology, network engagement, and student programs teams to optimize these efforts.
• Strategic Projects: Develops and prioritizes new initiatives, builds infrastructure for execution, and serves as the administrator for strategic projects to position the i-lab and alumni programming as leaders in the entrepreneurial space. Collaborates with global partners to deliver events that expand the i-lab's reach and impact across Harvard's global alumni network, enhancing the scope and influence of our initiatives worldwide.
• Cross-team collaboration: Builds and nurtures close collaborations with teams across the Harvard Innovation Labs, including Advising, Network Engagement, Student Programs, Communications, Technology, Operations, and ensures that community initiatives are aligned and coordinated on objectives. Implements repeatable processes that work well for all involved. Supports additional Harvard Innovation Labs projects, operations, and events as needed.
• This role is responsible for other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) and/or related experience is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Strong organizational, problem-solving, and project management skills. Ability to manage multiple projects, anticipate needs, and create detailed plans with stakeholders
• General proficiency with technology platforms and related reporting (Clickup, Salesforce)
• Experience in building partnerships and relationships with diverse stakeholders
• Excellent communication skills (verbal, written, presentation), with agility, gravitas, and high emotional intelligence

Working Conditions

• Flexibility to work occasional overtime, including evenings and weekends, and willingness to travel locally and internationally

Additional Information

This is a 40 hours/week, overtime-eligible position.

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

About Us

Founded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

405012 Admin Professional (N)

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

056

Department

i-lab

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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