Senior Manager, Business Analysis – Discovery & Transformation

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network & Acquiring Solutions (NAS) team at American Express powers global payments, working across business units and with key industry partners. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.

On the Network Delivery team, we are modernizing our network with products like Debit, QR, Tokenization and Account to Account payments. We are enabling expansion into new markets, customer acquisition, and regulatory compliance.

Role Overview:

The Enterprise Payments Centre of Excellence (CoE) is leading a multi-year ground-breaking initiative to evolve American Express into a multi-Rail payments ecosystem that features operational and technical excellence in payment execution, to ultimately drive new revenue, relevance and opportunities for the business.

As ‘Senior Manager, Business Analysis – Discovery & Transformation’, you’ll be at the center of building on the Payments CoE mission! In this role, you will bridge the gap between business and technology by interpreting business requirements into capability needs for technical delivery. You’ll solve sophisticated problems, assess alternative solutions, and craft innovative deliverables that align with strategic goals. You’ll also establish relationships across teams, influence collaborators, and present insights to senior leadership.

Key Responsibilities:

• Collaborate with business partners to define scope, value, and strategic alignment of priorities.
• Build and lead ground-breaking initiatives, improving and introducing new network capabilities.
• Present sophisticated ideas clearly to leadership at a senior level.
• Provide consultancy on network ecosystems, capabilities and discovery standard methodologies.
• Write and deliver solutions with our business and technology partners.

Qualifications:

• Strong critical thinking and problem-solving skills.
• Excellent communication and ability to translate business needs into technical requirements.
• Strong analytical skills with the ability to clearly articulate complexities
• Strong collaboration, presentation and influencing skills
• Validated experience getting results in a global environment.
• Experience in business transformation and Agile frameworks.
• Payments industry experience is preferred but not crucial.

This is an exciting opportunity to drive global payments innovation at American Express. Does this sound like the challenge you have been looking for? Join us and make an impact!

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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