Senior Manager - Control Management, Governance & Risk Advisory

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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.

The objective of the Enterprise Digital and Data Solutions (EDDS) Control Management Governance team is to establish the Operational Risk and Controls strategy for EDDS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

EDDS is looking for a Senior Manager of Governance & Risk Advisory focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

How will you make an impact in this role?

The Senior Manager, EDDS Governance & Risk Advisory will:

• Operate as a front-door to Operational Risk Management (ORM) and help Business Unit (BU) and functional partners navigate ORM for clear solutions to BU-related risk questions.
• Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively.
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication. 
• Coordinate with product development and service delivery teams to embed ORM considerations into the product lifecycle and service operations.

• Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU.
• Assess the needs of BU and functional leaders to ensure sufficient understanding of ORM and controls (e.g., annual knowledge assessments and refresher trainings).
• Compile best practices and learnings from historical product launches and change management initiatives, and share as appropriate.

• Support sharing insights, better practices, themes, etc. across the enterprise.

Minimum Qualifications

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:
  • Translating operational risk strategy and appetite into execution guidelines.
  • Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds.
  • Oversee the implementation of the operational risk governance frameworks.
  • Communicating and ensuring understanding and adherence to operational risk procedures and standards.
  • Manage the operational risk exam management processes.
  • Experience in financial services industry.

ORMCM

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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