Senior Manager-Digital Portfolio Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Focus: Digital Workplace is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.

The Sr. Portfolio Manager position is an exciting opportunity for an accomplished professional with strong agile acumen and lean portfolio management experience. In this role, you will be part of a team responsible for managing collaborative processes across Digital Workplace that provide portfolio visualization and enable strategic execution of strategic priorities.

This role will help lead our Portfolio Management efforts, including strategic workforce planning, risk management, and portfolio reporting.  This role will require continual partnership across Digital Workplace teams to understand and report on outcomes, risks, and opportunities.  In addition, the candidate will partner with key members of our team to lead efforts to drive efficiency within Digital Workplace programs and portfolio obligations.

Organizational Context: Responsible for the data held within the Enterprise Portfolio Management System for the portfolio supported.

Key Responsibilities:

·   Monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues

·   Enable cross-functional collaboration with relevant teams

·   Build comprehensive capacity models that raises capacity risks and enables strategic decision-making

·   Create goals, metrics, targets, and measure portfolio management effectiveness.

·   OKR/KPI analyses and optimization recommendations

·   Promote Portfolio and Business Management best practice through formal and informal networks

·   Create compelling communication for leadership that highlights delivery of the portfolio against expectations

·   Assesses cost, risk, inter-dependencies, and impact on existing DW activities to align with DW objectives. and participate in planning activities required to prioritize strategic work in context of capacity and feasibility constraints.

·   Partner with the product organization to perform modelling and simulation to measure and assess portfolio progress against strategy. Define processes to streamline demand management activities, capacity planning and tracking.

·   Using reporting tools, monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues.

Scope of Impact/Influence:

·        Responsible for driving portfolio predictability and delivery consistency in alignment with Digital Workplace Strategic priorities.

·        DW Portfolio spans a broad range of systems and enterprise-wide complex components.

Education & Experience:

·        Bachelor’s Degree in related field desired or equivalent experience

·        Minimum 3-5 years’ experience within Portfolio Management in a Scaled Agile Context

·        Agile certifications desired (Lean Portfolio Management, Leading SAFe, etc)

Knowledge/Skills:

·        Prior IT and business work experience with a broad range of exposure to various technical environments and business segments, including working in a delivery team.

·        Proven strategic thinking and planning skills with excellent attention to detail.

·        Ability to continuously deliver results in a dynamic environment and navigate high levels of ambiguity comfortably.

·        Agile certifications desired, but not required (Lean Portfolio Management, Leading SAFe, etc)

·        Knowledge of Internal tools and reporting platforms (Rally, Jira, Confluence, etc).

·        Advanced MS Excel & PowerPoint skills and highly proficient across MS Office applications

·        Must have excellent communication, relationship building and influencing skills.

·        Self-starter who can function effectively within a diverse and globally dispersed team

Technology Core Competencies:

· Adaptive Communication

· Agile Practices

· Industry and Company Knowledge

· Organizational Change Management

· Technical Acumen

· Technology Industry Trends

Game Changers:

· Adaptability

· Collaboration & Teamwork

· Continuous Improvement

· Courage

· Curiosity

· Ingenuity

· Servant Leadership

· Tenacity

Role Core Competencies:

Technical

·        SDLC Methodologies and Practices

Functional

·        Financial Management

·        Governance and Reporting

·        Portfolio Management

·        Portfolio, Program, Project Support

·        Project Management

Leadership

·        Consultancy

·        Relationship Management

·        Strategy Formulation

Business

·        Planning & Organization

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.