Senior Manager - Digital Product Management

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

A Senior Manager, Digital Product Manager designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.

Key Responsibilities:

• Leads design of business processes, procedures, and policies related to the products. Prioritizes features and backlog/solutions based on product roadmap and strategy. Identifies project dependencies to resolve sequence of development. Works with management across the organization to investigate a variety of topics, including client impact, regulatory changes, and industry best practices.
• Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.
• Facilitates resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products. Manages and coordinates updates on risks, issues, and changes to ensure alignment with adjacent groups.
• Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products. Considers economics behind products. Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.
• Partners with Product teams to identify the case for new and existing firm offerings in the marketplace. Demonstrates in-depth and extensive knowledge of assigned products, the marketplace, industry, and client need to drive product growth/development and improve profitability. Provides recommendations around product improvements or market growth opportunities. Builds, leads, and delivers customized analysis within a professional, well-thought-out format.

Experience:

• 5 + years of experience as a product manager, who has launched and grown consumer-facing products
• High technical fluency to clearly describe requirements, solutions, and tradeoff recommendations with stakeholders and engineers
• Experience leading product discovery by defining customer needs, estimating business value and identifying best options to meet defined outcomes
• Experience in leading end-to-end planning of high-profile initiatives with tight deadlines across multiple platform teams
• In-depth knowledge of Agile Scrum and Safe processes and principles: ART processes, feature and story backlog definition and refinement, sprint planning, etc.
• Experience defining and measuring key performance indicator metrics to determine priorities, opportunities, and issues with products

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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