Senior Manager - Salesforce Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

At the heart of our Enterprise Salesforce Center of Excellence (COE), we are reimagining how we deliver platform solutions to enhance our strategic agility, accelerate time to market, and optimize delivery effectiveness. Our mission is to empower our marketing, sales, and account development teams to collaborate seamlessly and drive exceptional results in a multi-channel era.

We work closely with various departments, onboarding new ones and expanding relationships with existing to help deliver against their digital acquisition and marketing goals. As we navigate new challenges, we need to do more with our existing talent: driving sales, retaining clients, and enhancing overall satisfaction. Salesforce is the cornerstone of our strategy, fueling enhanced productivity across our organization.

We’re on a journey to build a best-in-class Product Organization—one that not only understands technology but also how it intersects with the people who rely on it every day. Innovation, fresh perspectives, and insightful ideas are at the core of how we create powerful, personalized, and fulfilling experiences for our customers. If you're passionate about creating breakthrough products and making a tangible impact on our marketing partners, sales teams, and customers, this is the place for you.

You won’t just keep up; you’ll lead the way!

As part of our team, you’ll be challenged every day to shape the future of our Enterprise Sales & Marketing Teams. Here’s what you’ll be doing:

Role: Digital Product Manager

As a Digital Product Manager, you will be essential to how we enable new integration capabilities to connect with the Enterprise future of marketing platforms and Salesforce Marketing Cloud (SFMC). They will define and own middleware automation strategy & product roadmap, which will establish our point of arrival for Marketing Send Experiences across the organization– partnering closely with product teams, stakeholders, Salesforce professional services, & end users to drive value. This will put the Digital Product Manager front and center as the key relationship owner with our Enterprise Digital & Data Services (EDDS) teams – a key constituents for whom we serve. The Digital Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge – listening to our users – to help our teams iterate, test, and learn.

Key Responsibilities:

• Collaborate with Enterprise partners: Partner with the other Enterprise product teams and MarOps to enhance our email marketing operations via SFMC. Be the subject matter expert, deeply understanding the needs of our business partners and MarOps processes to shape the strategy and delivery of enhanced go-to-market operations.
  
  
• Drive Engineering Initiatives: Work closely with our engineering team to ensure they understand the business outcomes we aim to achieve. Assist in advancing key initiatives, crafting stories, and maintaining documentation
  
  
• Stakeholder Partnership: Build strong relationships with Marketing, Data, Technology, and Operations teams. Understand their needs, advocate for optimal solutions, and help prioritize workstreams. Serve as the bridge between business and technology, ensuring alignment across all parties.

Qualifications:

• Experience: 3-4 years in a product development or marketing technology role.
• Technical Proficiency: Hands-on experience with marketing platforms or MarOps processes. Good understanding of backend MarTech systems across the campaign lifecycle
• Communication Skills: Excellent communication abilities to align stakeholders, influence priorities, and foster positive relationships.
• Curiosity & Problem-Solving: Passionate about understanding complex systems and processes and finding ways to improve them.
• Self-Motivation: Energetic, self-driven, and thrives in a fast-paced, complex environment.
• Project Management: Strong project management and analytical skills.
• Agile Methodology: Experience with Agile software development methodology.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.