Senior Manager - Strategy & Business Operations - Chief of Staff

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

Control Management (CM) team is a newly created team within GCS that plays a critical role in collaborating across GCS to create and manage a strong control environment within the organization. 

We are hiring a Senior Manager, Strategy & Business Operations/Chief of Staff, reporting to the VP, Head of Control Management who leads a team of ~250 colleagues across the globe. The Senior Manager will be responsible for a broad range of activities including strategic, analytic, communications and human capital initiatives to help ensure business objectives are achieved. The incumbent will also act as a thought partner to the VP as they work to lead the executive office, ensuring sound business operations, a robust colleague agenda, and key strategic initiatives.

How will you make an impact in this role?

• Work closely with VP and Leadership team on critical business and functional topics, including setting, refreshing, and ensuring execution of goals/priorities
• Balance the management of day-to-day business priorities with the executive office and the broader organization in close partnership with the Executive Assistant
• Manage team communications, operational processes, organizational planning, and critical cross-team initiatives
• Support and drive cohesion across the team, including execution of new routines (e.g., leadership meetings, town halls etc.) across team and business partners
• Actively participate in colleague engagement strategy and support learning and development initiatives across levels.
• Develop high-quality and impactful presentations for a variety of audiences and stakeholders including senior leadership meetings, regulatory meetings, and town halls
• Provide strategic support on a range of issues and lead ad hoc strategic projects as required
• Partner with CEG, Finance, CA&C, other executive offices, and additional key business partners to achieve objectives

Minimum Qualifications:

• Highly motivated self-starter with the ability to achieve successful results while working in a fast-paced environment
• Proven ability to balance multiple tasks, with excellent organization skills and careful attention to detail
• Demonstrated ability to navigate white space and reprioritize business needs in a fast & evolving environment 
• Autonomous problem solver who is solution-oriented; able to break down complex ideas into easy-to-understand messages
• Proven ability to communicate clearly and effectively, both verbally and in writing
• Ability to analyze and synthesize data, draw relevant insights and communicate recommendations
• Ability to create compelling presentations and visual representations of initiatives and processes 
• Demonstrated experience building and maintaining strong and trusted relationships across partner teams and demonstrates high emotional intelligence
• Must have a strong sense of integrity with proven ability to handle sensitive issues and maintain complete confidentiality
• Sound business judgment and customer-first approach
• Bachelor’s Degree
• Proficiency in Microsoft Outlook and Office, including Word, PowerPoint, and Excel

Strongly Preferred Qualifications:

• Experience in a consulting or business strategy context
• Knowledge of Operational Risk or Control Management practices

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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