You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing – that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on team Amex.Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.
Your mission:
Serve as a Sr. Manager, Web Capacity & Coordination supporting the execution of product development and management processes for Business Blueprint Team. You will be on a newly created program management office responsible for roadmap readiness, strategic prioritization, and project management. You will demonstrate a proven ability working supporting scrum management, closely collaborating with product development and engineering, managing cross-functional partner teams, and building metrics to measure success across web.
What you'll be doing:
- Collaborate with product development leaders and teams to build a roadmap for Business Blueprint.
- Identify, evaluate, and concisely communicate process improvements for program management.
- Web Program Management: PI planning, scrum management, prioritize delivery in partnership with Product management and development.
- Project management processes for major tech integrations (One App, Accessibility etc.).
- Support investment planning for Blueprint platform team; partner with the Platform leadership team to identify priorities, make BID updates, clear requirements and coordinate accordingly with Small Business Products Strategy team, engineering, product development.
- Organize and manage key team processes.
What we're looking for in you:
- Proactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.
- Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.
- Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
- Flexibility/Adaptability: Can manage quickly changing priorities and conditions; copes effectively with complexity and change.
- Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude.
- Collaborate with partners across the enterprise and across the team to deliver the best experiences for small business customers.
- Data centric: Has experience with and understanding of analytics and data based products.
- Detail oriented: ability to dig into the details to deeply understand features, architecture and processes.
Minimum Qualifications:
- Experience in some combination of product development, digital product or software development lifecycle
- Strong technical acumen and deep understanding of the software development life cycle with the ability to work with web and mobile engineering teams
- Experience in deep project management and working with engineering teams
- Track-record of successfully supporting strategic initiatives, and project managing initiatives
- Exceptional communication and presentation skills with proven ability to communicate effectively across levels
- Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative
- Experience coordinating between Product, Business and Technology teams to define, prioritize and deliver projects
- Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities
- Comfort in a fast-paced and high growth environment
- Software application skills – proficiency in Excel and PowerPoint
- Bachelor’s degree
Preferred Qualifications:
- 5+ years of experience in some combination of product development, engineering, or technical project management
- 2+ years of experience in financial services, with expertise in payments and/or banking
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
