Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
•A choice of medical plans that are best in class
•Dental and Vision Insurance
•Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
•Adoption Assistance
•Short-Term and Long-Term Disability
•Life, Accident and Critical Illness Insurance
•Identity Theft Protection
•Employee Assistance Program
•Business Travel Insurance
•401(k) Retirement Plan
•Flexible Spending Accounts
•Tuition Reimbursements up to $5,250 per year
•Quarterly Restricted Stock Units Program
•Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!
Position Summary
The Service Coach partners with the Managing Partners, store Managers, Training Coordinators, Regional Service Coach, Regional Beverage Manager and Market Partners to support Legendary Service, Training and People Development in each of their markets.
Responsibilities
- Coach and develop Service Managers, Bar Managers, Assistant Service Managers and Front-of-House Key Hourly’s
- Plan and facilitate Service Manager and Training Coordinator conference calls
- Plan and facilitate Service Manager and Training Coordinator round tables
- Support Host systems
- Support Bar systems
- Role Model and train Bubbas 33 Operational Goals and Mission Statement
- Plan and Facilitate Mission Statement University (MSU) rollout
- Assist Market Partners with the selection of Service Manager of the quarter
- Assist with Responsible Alcohol Service training requirements
- Ensure proper sanitation and safety guidelines are met and adhered to in all stores
Service Manager Development
- Coaches Leader at the Door and Leader at To-go
- Coaches Service Managers on opening, shift routines, and Taste and Temp
- Coaches Service Managers on proper scheduling, team sheets, and staffing pars
- Partners with Service Managers and Bar Manager on Assistant Manager, Key Hourly, and Training Coordinator development – includes use of development workbook
- Coaches Service Manager on driving sales through Service with Heart, building regulars, and partnering with the stores Local Store Marketer
- Partners with Managing Partners and Market Partner to set development and sales goals for Service Managers
- Partners with Service Managers to ensure passion, partnership, integrity and fun w/purpose are executed on each shift
Bar Manager Development
- Coaches Manager at the Bar
- Coaches Bar Manager on shift routines
- Coaches Bar Managers on proper scheduling, team sheets, and staffing pars
- Coaches Bar Manager on driving sales through Service with Heart, building regulars, and partnering with the stores Local Store Marketer
- Coaches liquor cost and provides inventory support
- Partners with Bar Manager to ensure passion, partnership, integrity, and fun w/purpose are executed on each shift
- Coaches Taste & temp
Training Coordinator Development
- Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators
- Teach and support both Back-of-House and Front-of-House training systems
- Drive the Champs program in Back-of-House and Front-of-House
- Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class
- Set quarterly goals with TCs that align with the Management team’s goals
- Partner with Service Managers and Kitchen Managers on planning and facilitating quarterly trainer meetings and outings
New Store Openings
- Partners with store managers to develop new store opening coordinators and trainers
- Leads and coordinates new restaurant openings
- Interviews and hires all opening trainers and compiles training team for all new store openings
- Supports opening management teams in their preparation for the opening
- Supports opening management teams during and after the opening process
- Conducts evaluations of opening trainer staff
- Cross-trains opening trainers and oversees their development
- Writes schedules for all opening trainers during new restaurant opening
Training Centers
- Assists in the selection and development of each Market Partner’s Training Center
- Conducts training center validations
- Partners with management team, Front-of-House and Back-of-House training coordinators, trainers, and Managers in Training (MIT’s) on their development in the training center
- Works with the Training Center’s management teams to validate all facets of operations are being taught
- Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines
- Partner with Training Center during MIT orientation
- Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred
- 2 + years restaurant management experience
- All Microsoft programs
Other Skills:
- Excellent understanding of the role and job description of each manager, Training Coordinator and Key Hourly
- Must be organized, detail oriented, and self-motivated
- Flexibility with partnerships and schedules
- Good communication and listening skills are a must
- Excellent understanding of our culture and core values
- The ability to give honest feedback to a Market Partner, Managing Partner, and Manager to ensure we are executing legendary training and development in our stores each and every day
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
