Specialist IV, Records

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

PURPOSE AND SCOPE:

The Specialist IV, Records will be responsible for processing and maintaining the accuracy of student information in the areas regarding graduation, transcripts, VOE, PLA's, and student change forms. Under limited supervision, provide a wide array of functions within Records and Enrollment, such as state reporting, enrollment issues, and the maintenance of student records documents and files. The position will also be responsible for a wide range of functions in the Records & Enrollment Services area including degree audit, graduation, inbound and outbound transcripts, enrollment verification, and data integrity.

ESSENTIAL JOB FUNCTIONS:

• Respond and complete requests from the Student Records email box such as processing and printing transcripts to the campus or the students, honors, core curriculum completion, etc.
• Assist and solve issues relating to new applicants, returning applicants, holds on accounts, registration, dropping classes, or any other issues that may arise
• Provide assistance to students with the application process by providing them with information on testing, writing assessments, and ESOL courses
• Evaluate and process students' records and applications accurately ensuring federal, state, and college policies are followed
• Assist with hiring/supervising/training staff and proctors; primary point of contact  
• Provide LSC with information, handle complaints, and answer complex questions via phone, e-mail, and online tickets; run a variety of reports/queries requested by internal contacts
• Recommend work procedures and processes that support LSC and the departmental standards, procedures, and strategic directives center
• Process and research various records such as student change forms, VOE's, and PLA's
• Assist with event planning and coordinating resources and schedules
• Receive, process, scan, index, and audit transcripts and other student record documents into OnBase and iStar; receive transcripts and process for graduation
• Serve as the Backup for building and maintaining external transfer catalogs
• Track and record daily statistical information regarding transcripts, and diplomas
• Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong attention to detail
• Proficiency with common office software (i.e. Microsoft Office Suite)
• Ability to work on multiple projects
• Excellent customer service skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High School Diploma or GED and at least 5 years of experience, or an equivalent combination of education and experience

Salary

Hiring salary range is $33,540 - $38,571.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions.  Where your salary offer would fall in that range is determined by your related experience and education.  Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer.  The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience.  The resume should include the following information for each position listed:

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.