Staff Support Associate I/UKHC

Job Title
Staff Support Associate I/UKHC


Requisition Number
RE47845


Working Title
Customer Relations Associate


Department Name
H4005:Office of Patient Experience


Work Location
Lexington, KY


Grade Level
05


Salary Range
$15.00-22.60/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


HS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


2 yrs




Required License/Registration/Certification

None



Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.



Shift

Monday through Friday, 12:30 p.m. – 9:00 p.m.



Job Summary

The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.



Skills / Knowledge / Abilities

Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Customer service or healthcare support services experience preferred.



Deadline to Apply
10/31/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.