STEPS Patient Relations Assistant

Job Title
STEPS Patient Relations Assistant


Requisition Number
TE08541


Department Name
3J532:STEPS Temporary Employment


Work Location
Lexington, KY


Salary Range
$16.20


Type of Position
Temporary


Position Time Status
Full-Time


Required Education

High School Diploma



Required Related Experience

Customer service, data entry



Required License/Registration/Certification

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.



Shift

Day shift. Monday – Friday, up to 40 hours per week. Other shifts could be assigned if needed.



Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephones. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.



Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Will work with electronic scheduling and registration systems.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Related experience and proven track record of providing exceptional customer service preferred. Prior patient registration, patient scheduling, medical records, and insurance verification experience highly preferred.



Deadline to Apply
10/31/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.