STEPS Technical Support Specialist

Job Title
STEPS Technical Support Specialist


Requisition Number
TE08588


Department Name
8W300:Graduate School


Work Location
Lexington, KY


Salary Range
$19.18 - $30.68/hour


Type of Position
Temporary


Position Time Status
Full-Time


Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

Sitting at a desk for long periods of time 



Shift

Work Shift
Full Time, Monday – Friday between 8am – 5pm

Expected # of Hours Per Week
 40 



Job Summary

The Graduate School is looking for an Individual to provide professional technical support to Faculty, Staff and Students at the Graduate School. This position will assist by researching and answering questions, troubleshooting problems, and maintaining databases. Identifying problems, researching answers, and guiding clients through corrective steps. Onboarding end users into grad school systems as well as basic training to the end users in program basics navigation. Improving client references by writing and maintaining basic documentation. Improves systems by identifying problems and recommending changes. Other duties as required. 



Skills / Knowledge / Abilities

Technical proficiency, communication, problem solving, customer service. Slate experience highly desired. 



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Deadline to Apply
11/18/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.