Student Technology Specialist

Job Title
Student Technology Specialist


Requisition Number
DU11560


Department Name
3L700:ITS Customer Spt & Student Enablement


Work Location
Lexington, KY


Salary Range
$12.00 per hour


Type of Position
Student


Position Time Status
Part-Time


Required Education

Candidates must be enrolled at UK full-time for the Fall 2024 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.



Required Related Experience

Coursework or other experience relating to computer science, engineering, mass communications and/or customer service

Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android



Required License/Registration/Certification

none



Physical Requirements

Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day



Shift

We are currently hiring for the Fall 2024 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.



Job Summary

Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting Smart Campus Initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance.



Skills / Knowledge / Abilities

Excellent verbal communication skills required
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be independent and dependable
Strong interpersonal skills required
Ability to effectively explain technical concepts into non-technical language



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred



Deadline to Apply
09/30/2024


University Community of Inclusion


The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.



As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.




Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.