IS Technical Support Specialist III

Job Title
IS Technical Support Specialist III


Requisition Number
RE47804


Working Title

Department Name
3L810:ITS Information Service


Work Location
Lexington, KY


Grade Level
44


Salary Range
$43,805-70,075/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education


BS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


2 yrs




Required License/Registration/Certification

None



Physical Requirements

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings.



Shift

Primarily days (i.e. Monday – Friday, 8:00am-5:00pm) Please be aware that as an exempt position, job duties may occasionally require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week.



Job Summary

UK Information Technology Services’ Technical Support Services (TSS) Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include, but are not limited to, managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. Applicants for this position need be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer oriented assistance. Successful candidate will possess self-motivation, have excellent communication skills and the ability to work with diverse clients. Successful candidate will provide both onsite and remote technical services to the University of Kentucky campus community.



Skills / Knowledge / Abilities

System automation, security profiling, system patch management, Win OS 2003-Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Must possess excellent customer service and interpersonal skills to engage onsite and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Must possess the ability to function independently as well as a member of a team.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Deadline to Apply
11/01/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.